There are several possible reasons why a button is not working on your remote:
- you need to teach the command to the remote (see Knowledge Base article 360023231014)
- a command is not mapped to that button (see Knowledge Base article 360023231014)
- the button is faulty - if you press a button that has a command mapped to it, and you do not see the IR send icon in the bottom right of the remote's screen, this could indicate a bad button.
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