Likely Cause(s)
Symptom(s)
Possible solutions
- Potential hardware issue
- Interference issue
- USB port issue
Symptom(s)
- Typed characters take a few seconds to appear on screen
Possible solutions
- Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
- Move the keyboard closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay.
- Keep other electrical wireless devices away from the USB receiver to avoid interferences.
- Unpair/repair or disconnect/reconnect hardware.
- If you have a Unifying receiver, identified by this logo,
see Unpair a mouse or keyboard from the Unifying receiver. - If your receiver is non-Unifying, it cannot be unpaired. However, if you have a replacement receiver, you can use the Connection Utility software to perform the pairing.
- If you have a Unifying receiver, identified by this logo,
- Upgrade the firmware for your device if available.
- Windows only — check if there are any Windows updates running in the background that may cause the delay.
- Mac only — check if there are any background updates that may cause the delay.
- Try on a different computer.
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