If your Harmony remote isn't detected when you connect it to a computer:
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Use the USB cable included with the Harmony remote.
NOTE: If connected correctly, the remote displays an icon with myharmony.com on the LCD screen.
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Check that the USB cable is securely connected to both your computer and the remote.
NOTE: The USB cable needs to be connected directly to the remote, not the charger. You can't connect your remote to your account while the remote is in the charger.
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Try a different USB port on the computer.
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Reboot your remote (press and hold Off button until the LCD screen turns off and then back on.
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Restart your computer.
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Try to connect with a different Micro USB cable.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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