Mouse isn't working
If your mouse isn't working, the problem is likely a lost connection. The connection between the mouse and the computer can be lost for several reasons, such as:
- Low battery power
- Using your mouse on metal surfaces
- Radio frequency (RF) interference from other wireless devices, such as:
- Wireless speakers
- Computer power supplies
- Cell phones
- Garage door openers
Try to rule out these and other possible problem sources that might be affecting your mouse.
Mouse frequently stops working
If your mouse frequently stops working and you keep having to reconnect it, try these suggestions:
Keep other electrical devices at least 8 inches (20 cm) away from the mouse and the host device.
Move the mouse closer to the computer.
Before reconnecting your mouse
Before you try to connect your mouse again:
Replace the batteries.
Try moving the cursor to verify that it's working.
If it's still not working, follow the appropriate link below to reconnect your mouse.
Reconnecting your mouse
NOTE: Start fresh by removing the existing pairing and then re-pairing.
To learn how to:
Connect this Bluetooth mouse to a Windows computer (see answer 360023420693).
Connect this Bluetooth mouse to Macintosh computer (see answer 360023420693).