- We recommend that you plug the mouse directly into a USB port on the motherboard or a USB port on the computer case while troubleshooting. Please avoid using hubs of any kind, powered or not. This includes hubs that can be found on monitors.
- Confirm the scroll mode the G502 mouse is in:
- Single-click precision scrolling
- Hyper-fast continuous scrolling
- Toggle button highlighted in red
- Try using compressed air to clean the area around the scroll wheel.
- Try on a different computer (if available).
- Uninstall LGS or G HUB, uninstall G502 mouse driver, and reinstall:
- Uninstall LGS or Logitech G HUB.
- Press the Windows key and type "Device Manager", then select Device Manager.
- Expand the Mice and other pointing devices tree.
- If more than one mouse is plugged into the computer, unplug all mice except for the G502.
- Right-click the G502 mouse and select Uninstall device.
- Unplug the G502 mouse from the computer.
- Reboot the computer.
- Reinstall the latest version of LGS or Logitech G HUB.
- Plug the G502 mouse back into the computer.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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