Factory reset, also called “formatting” or “hard reset", is done when you want to sell, give away or trade your device or when you want to return it to your retailer. Remember, a factory reset erases all your data from the device, so if you're resetting to fix an issue, we recommend first trying other solutions here.

You can reset your Logitech G Cloud Handheld in the following ways:

• Factory data reset from Settings (applicable in case you plan to sell, give away, trade, or return the device)
• Factory data reset from Recovery (applicable in case you forgot your Key/Password)

Factory Reset Protection (FRP)

In both above scenarios, you will need to disable Factory Reset Protection (FRP) before resetting your device. FRP is a security measure in Android devices to prevent others from using your device without permission. Once enabled, FRP requires logging into the device with the owner’s Google account to factory reset and activate the device. If you can't sign in to your Google account for any reason, you can visit the Google website for sign-in help.

Factory Data Reset from Settings

Note: Your device must have at least 20% battery for a factory reset.

1. Open Settings:
   
    
2. Go to More Settings > Android Settings
   
    
3. Select System > Advanced
   
   
    
    
4. Select Reset Options
   
    
5. Select "Erase all data"
   
   
   
    
6. If the screen lock or Google account protection has been enabled, you will need to enter the correct information (Pattern / PIN / Password) to proceed. See the screenshots below to see what it looks like:
   
   
   
   
    
    
7. Select "Erase all data"
   
    

Factory Data Reset from Recovery

You can perform a Factory Data Reset via Recovery Mode if you have forgotten your device’s key or password (AC Power is required to perform the steps).

1. Turn off the device
2. Wait ten (10) seconds
3. Press and hold Volume -
4. While holding Volume -, connect the device to a power source via a USB cable 
5. Press Volume - / Volume + to select Recovery mode
6. Push the Power button to enter Recovery mode
7. Hold the Power button, then press Volume + 
8. The Recovery menu should appear on screen
9. Select Wipe data/factory reset
10. Select Factory data reset