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My MeetUp audio doesn’t sound right

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Audio quality can be impacted by several factors including network performance, system, application, or the device itself.  To ensure that the MeetUp is working properly, please follow these easy steps:
  • First of all, please make sure the video conferencing application has MeetUp selected for both the mics and speakerphone.
  • Follow the steps under MeetUp Basic Troubleshooting and verify that the correct driver is listed in Device Manager under “Audio inputs and outputs” and “Sound, video and game controllers” sections (Hyperlink to that section)
  • Verify that the network or video conferencing service is not the cause of thequality issues, by trying a local audio recording application like Windows 10 Voice Recorder (available free on Microsoft Store) and checking the audio quality of the microphone locally
  • Then try playing a local audio file through the MeetUp and verify the speaker sounds good.
  • Do you have the latest firmware for MeetUp?If not or if you’re not sure, you can download from https://support.logi.com/hc/en-us/articles/360024152594"color: #222222;">The system tray (or "systray") is a section of the taskbars in the Microsoft Windows desktop user interface that is used to display the clock and the icons of certain programs so that a user is continually reminded that they are there and can easily click one of them.In Windows 10, it looks like this:
  • Once you’ve opened “Recording Devices,” right click on the MeetUp microphone and select “Properties” and then “Levels”
  • Lastly, adjust the Mic array slider higher and lower to reset the gain
  • For Mac, (Placeholder)
  • Enable/disable processing:Sometimes the audio processing in the video conferencing application can interfere with speakerphone performance.If your application allows you to enable/disable audio processing, take this step to evaluate if it makes a difference
  • Lastly, you could try the MeetUp in a different room and see if the performance changes. In particular, rooms with less reverberant surfaces (glass walls, tile or concrete floors, for example) may produce different results.This may not help with the room you are outfitting with MeetUp, but could inform if this is the issue.
    • If your audio problems persist, please contact technical support

    Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.

    Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.

    Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.

    Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.

    Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.

    Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.

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