Likely Cause(s):
Symptom(s):
Possible solutions:
Windows:
Mac:
- Low battery levels
- Plugging the receiver into a USB hub or other unsupported device such as a
- KVM switch
NOTE: Your receiver must be plugged directly into your computer. - Using your wireless device on metal surfaces
- Radio frequency (RF) interference from other sources, such as wireless speakers, cell phone, and so on
Symptom(s):
- Bluetooth connection keeps dropping
- The device doesn’t connect to Bluetooth
- Button/cursor lagging
Possible solutions:
- Reduce the distance between the device and the Bluetooth receiver. If it’s an internal Bluetooth card (ex. laptop) then try improving the line of sight of the device to the computer.
- Check for radio frequency (RF) interference from other sources, such as wireless speakers, cell phone, and so on.
- Check if the device works with the USB receiver. If it doesn’t, then most likely the device is defective.
Windows:
- Try updating your Bluetooth chipset driver.
- Check for Windows updates.
- For a Bluetooth USB dongle, update the drivers for it from the manufacturer’s website.
- For an internal Bluetooth chipset, refer to the computer’s motherboard manufacturer drivers.
Mac:
- Check for OS updates.
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