You may need to perform a clean install of the Logitech camera software if it didn't install properly or a another program in memory is conflicting with it. Removing the camera software and reinstalling it using a clean boot procedure may resolve the symptoms you are experiencing.
The following instructions will walk you through this process:
- Remove the Logitech camera software.
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Unplug the camera from the computer. Later you will be prompted by the software to plug in the camera; do so at that time only.
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Open the Windows Control Panel.
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Open the Add / Remove Programs window.
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Locate the listing for the Logitech camera software and remove it. When prompted to remove the camera drivers files, click Yes.
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Locate any other camera software and remove it as well. (Other camera software may interfere with the Logitech camera software).
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- Prepare the system for installation of the Logitech camera software.
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Go to the Logitech Downloads Page and select your product to download the correct version of the Logitech camera software.
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Please see Knowledge Base article 360023207474 for the clean boot procedures.
NOTE: For Windows 2000, please see Knowledge Base article 360023207474.
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Doubleclick the icon for the Logitech camera software download file.
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Follow the on-screen prompts to complete the installation.
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- Return Windows to its normal state.
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Use the instructions located in Knowledge Base article 360023207474 to enter MS Configuration window.
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Place checkmarks in the items that you previously removed them from.
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Click OK and allow the computer to reboot.
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Test the Logitech camera software to ensure your original issue has been resolved.
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