Keyboard is not working
If your MK220 keyboard isn't working, the problem is likely a lost connection. The connection between the keyboard and the USB receiver can be lost for several reasons, such as:
- Low batteries
- Moving the receiver from one USB port to another.
- Moving the USB receiver to another computer.
- Plugging the receiver into a USB hub or other unsupported device such as a KVM switch (NOTE: Your receiver must be plugged directly into your computer).
- Using your wireless keyboard on metal surfaces.
- Radio frequency (RF) interference from other sources, such as:
- Wireless speakers
- Computer power supplies
- Monitors
- Cell phones
- Garage door openers
Before connecting your MK220 keyboard:
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Fix or rule out the potential problems listed above.
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Make sure you have fresh batteries in your keyboard. For instructions on changing your keyboard battery, see answer 360023240374.
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Plug the USB receiver securely into a working USB port on your computer.
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Turn on your computer.
Reconnecting your MK220 keyboard
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Download the correct version of the Logitech SetPoint mouse and keyboard software from the MK220 Downloads Page
- Launch the Logitech Unifying Software located here:
C:\Program Files\Logitech\SetPointP\ConnectUtility.exe
- When the Logitech Unifying Software Welcome screen displays, click Next to continue.
- Follow the on-screen instructions to turn your keyboard off and then back on.
NOTE:The keyboard doesn't have an on/off switch. To turn the keyboard off, remove the batteries.
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When your keyboard is detected, you'll see the confirmation message below. Click Yes and then Next.
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Click Finish to exit the Logitech Unifying Software. Your keyboard should now be connected.
If this solution doesn't work after a couple of attempts, restart your computer and try the reconnection process again.
Keyboard frequently stops working
If your keyboard frequently stops working and you keep having to reconnect it with the USB receiver, try these suggestions:
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Keep other electrical devices at least 8 inches (20 cm) away from the USB receiver
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Move the keyboard closer to the USB receiver
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Move the receiver to a different USB port on your computer
Frequently Asked Questions
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