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The problem is likely to be a defective product. Before contacting Logitech Technical Support, please check the following.
USB port:
Plug your MK120 mouse securely and directly into a USB port on your computer. KVMs and hubs are not supported.
Try plugging your MK120 mouse into a different USB port.
Additional Information:
If the above solutions do not resolve your problem, consult Knowledge Base article 24916 for instructions on contacting Logitech Technical Support.
Important Notice: Logitech Presentation devices are now supported by Logi Options+ for a better experience. We highly recommend using Logi Options+ with your presentation remotes. We are here to assist you during this transition.
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