If your Samsung tablet stops responding to keyboard key presses in keyboard-supported apps, you can use the steps below to try to resolve the issue. Test the keyboard between each step to see if functionality is restored.
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Power your keyboard off, and then back on, using the power switch at the top right of the keyboard.
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Charge the Logitech Keyboard Case for Samsung completely. See answer 360023240714 for charging instructions.
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Restart your Samsung tablet by pressing and holding the Power/Lock key for 8 to 10 seconds or until the unit restarts. (Refer to your tablet's user manual to identify which is the Power/Lock key, if you're unsure.)
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Make sure your keyboard is properly paired with your Samsung tablet. To reconnect it, see answer 360023240714 for instructions.
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Need help? See answer 25698 to contact Customer Care about this product.
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