When you visit myharmony.com using Safari on Mac OS X10.9, you might run into these issues:

• Repeated prompts to re-install plug-in

• Blank screen

• Communication errors when uploading images

Repeated prompts to re-install plug-in OR a blank screen

If you're prompted to reinstall the Harmony Remote Software plug-in after you've already done so, try the following:

NOTE: This procedure can also help resolve blank-screen issues.

1. Select Safari from the Menu bar.

2. Select Preferences > Security > Manage Website Settings > Silverlight.

3. Change the setting for "When visiting other websites" to Run in Unsafe Mode, and then click Done.

   NOTE: The default setting is Allow.

4. Click Trust in the "Do you want to trust the website" pop-up window.

5. Force quit Safari from the Menu bar and re-launch myharmony.com.

NOTE: You should revert to your default or preferred settings after completing these procedures.

Communication errors

If you get a communication error when you upload an image using Safari on myharmony.com, try the following:

1. Select Safari from the Menu bar.

2. Select Preferences > Security > Manage Website Settings > Harmony Plug-In.

3. Change the setting for "When visiting other websites" to Allow, and then click Done.

   NOTE: The default setting is Ask.

4. Click Trust in the "Do you want to trust the website" pop-up window.

5. Force quit Safari from the Menu bar and re-launch myharmony.com.