Keyboard isn't working
In order for your keyboard to work with your device, the device must have built-in Bluetooth capability or be using a third-party Bluetooth receiver or dongle.
If your system is Bluetooth-capable and the keyboard isn't working, the problem is likely a lost connection. The connection between the MK850 keyboard and the computer or tablet can be lost for several reasons, such as:
- Low battery power
- Using your wireless keyboard on metal surfaces
- Radio frequency (RF) interference from other wireless devices, such as:
- Wireless speakers
- Computer power supplies
- Monitors
- Cell phones
- Garage door openers
Keyboard frequently loses connection
If your keyboard frequently stops working and you keep having to reconnect it, try these suggestions:
- Keep other electrical devices at least 8 inches (20 cm) away from the keyboard
- Move the keyboard closer to the computer or tablet
- Un-pair and re-pair your device to the keyboard
Before reconnecting your keyboard
Before you try to connect your keyboard again:
- Check to see if you are using fresh non-rechargeable batteries.
- Try using the Windows key or type something to verify it's working with your connected device.
- If it's still not working, see Connect your Logitech Bluetooth device.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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