If you logged in or created an account during checkout, you can look up your order here. If you used guest checkout, please look up your order accordingly:

• Logitech (US | Canada)
• Logitech G (US | Canada)
• Astro (US | Canada)
• UE (US | Canada)
• Blue (US | Canada)
• Jaybird (US | Canada)

For items in stock, orders usually ship within 1-2 business days. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed, you will receive a shipment confirmation email with shipment tracking information. Shipping time is dependent on the shipping method selected at checkout.

Note: Our Support Center team does not have any additional information than what is presented on the order details.

We accept PayPal, Apple Pay, Google Pay, Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

If you’ve ordered physical products, you won’t be charged until your order is on its way. Your payment will be processed once any of the items ship.

Important note on card charges:

Pre-authorizations** on credit cards are based on the confirmation of your order

Credit card charges are based on the shipment of your order

Cash Debit card charges are based on the confirmation of your order

** A pre-authorization is a temporary hold to verify that funds are available when you place an order. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days.

If you use PayPal or PayPal Express you will be billed upon ordering.

If you have recently placed an order through the Logitech online store, the duplicate charge you are seeing is likely the result of a pre-authorization hold.

A pre-authorization is a temporary hold to verify that funds are available when you place an order. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days. After 2 business days please contact your card provider to remove the credit hold charges.

If the duplicate charge on your credit card is the result of having placed more than one order in error, we are happy to assist you in obtaining a refund within 30 days of purchase. Please visit our Refund Policy. 

The charge will appear on your credit card as: "Global-e//Logitech".

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order.

We will gladly credit sales tax for government institutions once the order has been fulfilled. Please contact our Support Team and email a copy of your tax-exemption form with an address that matches either the billing or shipping address on your order. Be sure to include a copy of your receipt or your order number. Once we receive the required documentation, we’ll forward it to the appropriate internal team, who typically process these requests within 24–72 hours.
 

You can find a copy of your invoice by logging into your Logitech account and going to the My Orders section. Find your order and go to Order Details. You will see an option to View Invoice.

If you used the Guest Check Out option and the order is not associated with a Logitech account, you can get a copy of the invoice by using our Order Status tool.

• Logitech (US | Canada)
• Logitech G (US | Canada)
• Astro (US | Canada)
• UE (US | Canada)
• Blue (US | Canada)
• Jaybird (US | Canada)

No. Your card number should be entered in as a continuous string of numbers.

Please note that our accepted payment methods are PayPal, Apple Pay, Google Pay, Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above. If you are using an accepted payment method, but the payment is not going through, please reach out to the payment provider.

Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or when your product has shipped. As a reminder, your credit card will not be charged until your order has been shipped, unless you used Paypal or PayPal Express at checkout. If you use PayPal or PayPal Express, you will be billed upon ordering.

Note: Our Support Center team does not have any additional information than what is presented on the order details.

Unfortunately, you cannot change your shipment method after your order has been submitted.

When paying with a credit card you will not be charged until the products have shipped. When paying with PayPal or PayPal Express the funds will be transferred when you submit your order. You will receive a confirmation email when your product shipped. 

Pre-Order products have a 30-day refund policy from the day the product ships. 

Auto-renewal will allow you to easily maintain your subscription by automatically renewing it at the then current renewal price (plus applicable tax). We are not accepting new subscriptions or changes to active subscriptions at this time. Your active subscriptions (if any) and renewal fees are being temporarily waived.

You have complete control over your product subscription and may cancel your auto-renewal at any time. Your order confirmation and confirmation email will include instructions on how to cancel automatic renewal and billing of your subscription. If you discontinue or do not select automatic renewal and billing of your subscription, you must manually renew your subscription to prevent interruption of service. If you do not agree to these terms and conditions, do not check the box, provide your credit or debit card information, or complete this sale.

If you decide you no longer wish to participate in the Auto-Renew program, you can submit your request to cancel Auto-Renew here or manage your subscriptions from your account's Services page. You can also find your order here and follow the instructions.

If you are registered for Auto-Renew services, you will receive reminder emails about two weeks before your current subscription expires. You can easily cancel Auto-Renew by following the links in the emails. Otherwise, you can do nothing and your subscription will be automatically renewed.

About a week before the expiration date, your subscription will be renewed automatically at a price lower than or equal to the most current standard product price. The charge will be made on the same credit card you used for your original purchase. You will then receive an Auto-Renew confirmation email upon successful renewal. Your product(s) should automatically be available.

Please use the "Forgot my password" link on the login page.

Prices, specifications, availability and terms of offers may change without notice. We reserve the right to cancel your order, in whole or in part, if the price is not valid or posted in error at the time of your order submission. Not responsible for typographical or illustrative errors.

• Logitech discount codes can only be used once before the set date of expiration
• Discount codes may be brand specific. Please refer to the terms and conditions of your discount code.
• Discount codes are not applicable to sales tax or shipping costs
• Discount codes oftentimes may have specific exclusions. Please refer to the terms and conditions of your discount code.
• Discount codes cannot be used with newly launched products, already reduced or specially priced products, bundles, accessories, business products or spare parts.
• Discount codes cannot be used in conjunction with purchase giveaways. Using a discount code could disqualify you from receiving your free product giveaway.
• Discount codes are only applicable for up to a maximum of (3) products in your cart
• Additional terms, conditions, exclusions, products, pricing and offers are subject to change without prior notice

If you have any questions about the discount code you have received, you can reach out to an agent by clicking here.

Logitech reserves the right to limit quantities of product per order, address and/or individual customer. Products sold by Logitech from this website are not for immediate resale and any orders that do not comply with this limitation may be cancelled.

For credit card verification, you must enter the address exactly as it appears on your credit card statement.

If you logged in or created an account during checkout, you can look up your order and view your shipment status here. If you used guest check out, please look up your order accordingly:

• Logitech (US | Canada)
• Logitech G (US | Canada)
• Astro (US | Canada)
• UE (US | Canada)
• Blue (US | Canada)
• Jaybird (US | Canada)

For items in stock, orders usually ship within 1-2 business days. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed, you will receive a shipment confirmation email with shipment tracking information. Shipping time is dependent on the shipping method selected at checkout.

Note: Our Support Center team does not have any additional information than what is presented on the order details.

If you logged in or created an account during checkout, you can look up your order and view your tracking number here. If you used guest check out, please look up your order and view your shipment tracking information accordingly:

• Logitech (US | Canada)
• Logitech G (US | Canada)
• Astro (US | Canada)
• UE (US | Canada)
• Blue (US | Canada)
• Jaybird (US | Canada)

Once your order ships, you should also receive a shipment confirmation email with shipment tracking information.

Note: Our Support Center team does not have any additional information than what is presented on the order details.

We take every step to ensure your purchase arrives in a timely manner. To support this, we can only ship to valid physical addresses and do not deliver to PO boxes, APO/FPO addresses. All deliveries occur Monday through Friday, excluding holidays, and a signature upon delivery may be required.
 

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a few days. You will receive e-mail notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped unless you used PayPal or PayPal Express at checkout. If you use PayPal or PayPal Express you will be billed upon ordering.

Note: Our Support Center team does not have any additional information than what is presented on the order details.

Unfortunately, you cannot change your shipping address once your order has been submitted, as it is immediately sent to our fulfillment center and cannot be modified in our system. 

However, once your package has shipped, you may contact the carrier to request hold for pickup, redirect to an access point, or add delivery instructions at no additional cost. Requests for delivery rescheduling or delivery to an alternate address may incur additional fees. If your package is returned undelivered, a credit will be issued to your account once our warehouse receives it.
 

For items in stock, orders placed prior to 3:00 pm EST usually ship the next business day. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed the shipping time is dependent on the shipping method that has been selected.

You may select between standard shipping (4-7 days) and express shipping (2-3 days). Standard shipping is free for orders over $29 USD.

The Logitech B2C online store by Global-e offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable.

Note: To avoid delays in processing your return/refunds, kindly ensure that all products marked for return are included in your return shipment. If your order included a gift with purchase (complimentary product) and you would like to return the complete order for a full refund, please ensure you are also returning the gift with purchase (complimentary product) in your return order.

Engraved orders are not eligible for refund or exchange.

Logitech has ended its engraving service, and as such, we are unable to re-engrave warranty returns. All other warranty policies will still apply.

The Logitech limited hardware warranty coverage varies by product. Please refer to the packaging and/or documentation of the product you purchased to determine the warranty's length of time that applies. You may also find this information by selecting your product in the Online Support section of our website at https://support.logi.com. For more information on Logitech limited hardware warranty please go to Warranty Information.

Logitech dented Box items are products whose outer box has been torn, scratched, dented, or has other markings on it. The product itself is guaranteed to be in brand new condition and fully warranted and carry a limited 30-day return policy.

Logitech refurbished products are physical items which have been returned to Logitech for testing, inspection, and repair by certified technicians. Please note that some refurbished items may have dents, scratches, or other slight signs of wear. Logitech refurbished products carry a 90-day warranty and a limited 30-day return policy. The refund will include the purchase price and original shipping and handling charges if applicable.

Logitech open box items are previously owned physical products that have been returned to Logitech. Therefore these items have been opened and touched. These items may not include documentation or retail packaging. See our support section to download instruction manuals, drivers or other updates.

Open box items carry a limited 30-day refund-only policy (no exchanges). The refund will include the purchase price and original shipping and handling charges if applicable. Please inspect and test your products immediately upon receipt.

Shop with confidence during the holiday season! Each year we extended our normal 30-day return policy so that the holiday gifts you purchase from November 15 through December 23 can be returned for any reason until January 31 of the following year. Your refund will include the purchase price and original shipping and handling charges.

You may cancel your order within 30 minutes of placement. After this window, orders are immediately sent to our fulfillment center for processing.

If you need assistance from an agent to cancel your order within the first 30 minutes of being confirmed, please click here to be redirected to our contact page.

If you paid by credit card, we will process the refund and send it to the credit card-issuing bank within 3 weeks of receipt of the returned product. Different banks have different timelines, so we suggest you contact your card-issuing bank with questions about when the credit will be posted to your account.

If you are located in the United States, Canada, France, Germany or United Kingdom, and need to return a Logitech product within the 30-day return policy, please visit the returns portal:

Simply enter your Order number and Billing email address and follow the instructions.
Note: The email address field is case-sensitive. Please type your email address in the same way as it was submitted while placing your order. 

If you are located in a country other than the United States, Canada, France, Germany or the United Kingdom, please contact our support team for assistance with your return.

If you purchased outside of Logitech.com, please contact the seller for assistance with your return.

To cancel Auto-Renew, submit your request here or manage your subscriptions from your account's Services page. You can also find your order and follow the instructions accordingly:

• Logitech   
• Logitech G   
• Astro   
• UE   
• Blue   
• Jaybird 

You will receive an email confirming that your Auto-Renew cancellation request is processed.

To request cancellation of pre-ordered products, please contact us at https://support.logi.com/hc/requests/new.

Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in-stock items cannot be cancelled.

More helpful FAQs can be found here.

If you logged in or created an account during checkout, you can look up your order here. If you used guest checkout, please look up your order accordingly:

• Logitech
• Logitech G
• Astro
• Ultimate Ears
• Blue
• Jaybird

For items in stock, orders usually ship within 1-2 business days. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed, you will receive a shipment confirmation email with shipment tracking information. Shipping time is dependent on the shipping method selected at checkout.

Note: Our Support Center team does not have any additional information than what is presented on the order details.

We accept PayPal, Apple Pay, Google Pay, Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

If you’ve ordered physical products, you won’t be charged until your order is on its way. Your payment will be processed once any of the items ship.

Important note on card charges:

Pre-authorizations** on credit cards are based on the confirmation of your order

Credit card charges are based on the shipment of your order

Cash Debit card charges are based on the confirmation of your order

** A pre-authorization is a temporary hold to verify that funds are available when you place an order. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days.

If you use PayPal or PayPal Express you will be billed upon ordering.

If you have recently placed an order through the Logitech online store, the duplicate charge you are seeing is likely the result of a pre-authorization hold.

A pre-authorization is a temporary hold to verify that funds are available when you place an order. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days. After 2 business days please contact your card provider to remove the credit hold charges.

If the duplicate charge on your credit card is the result of having placed more than one order in error, we are happy to assist you in obtaining a refund within 30 days of purchase. Please visit our Refund Policy. 

The charge will appear on your credit card as: "Global-e//Logitech".

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order.

We will gladly credit sales tax for government institutions once the order has been fulfilled. Please contact our Support Team and email a copy of your tax-exemption form with an address that matches either the billing or shipping address on your order. Be sure to include a copy of your receipt or your order number. Once we receive the required documentation, we’ll forward it to the appropriate internal team, who typically process these requests within 24–72 hours.
 

You can find a copy of your invoice by logging into your Logitech account and going to the My Orders section. Find your order and go to Order Details. You will see an option to View Invoice.

If you used the Guest Check Out option and the order is not associated with a Logitech account, you can get a copy of the invoice by using our Order Status tool.

• Logitech
• Logitech G
• Astro
• Ultimate Ears
• Blue
• Jaybird

No. Your card number should be entered in as a continuous string of numbers.

Please note that our accepted payment methods are PayPal, Apple Pay, Google Pay, Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above. If you are using an accepted payment method, but the payment is not going through, please reach out to the payment provider.

Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or when your product has shipped. As a reminder, your credit card will not be charged until your order has been shipped, unless you used Paypal or PayPal Express at checkout. If you use PayPal or PayPal Express, you will be billed upon ordering.

Note: Our Support Center team does not have any additional information than what is presented on the order details.

Unfortunately, you cannot change your shipment method after your order has been submitted.

When paying with a credit card you will not be charged until the products have shipped. When paying with PayPal or PayPal Express the funds will be transferred when you submit your order. You will receive a confirmation email when your product shipped. 

Pre-Order products have a 30-day refund policy from the day the product ships. 

Auto-renewal will allow you to easily maintain your subscription by automatically renewing it at the then current renewal price (plus applicable tax). We are not accepting new subscriptions or changes to active subscriptions at this time. Your active subscriptions (if any) and renewal fees are being temporarily waived.

You have complete control over your product subscription and may cancel your auto-renewal at any time. Your order confirmation and confirmation email will include instructions on how to cancel automatic renewal and billing of your subscription. If you discontinue or do not select automatic renewal and billing of your subscription, you must manually renew your subscription to prevent interruption of service. If you do not agree to these terms and conditions, do not check the box, provide your credit or debit card information, or complete this sale.

If you decide you no longer wish to participate in the Auto-Renew program, you can submit your request to cancel Auto-Renew here or manage your subscriptions from your account's Services page. You can also find your order here and follow the instructions.

If you are registered for Auto-Renew services, you will receive reminder emails about two weeks before your current subscription expires. You can easily cancel Auto-Renew by following the links in the emails. Otherwise, you can do nothing and your subscription will be automatically renewed.

About a week before the expiration date, your subscription will be renewed automatically at a price lower than or equal to the most current standard product price. The charge will be made on the same credit card you used for your original purchase. You will then receive an Auto-Renew confirmation email upon successful renewal. Your product(s) should automatically be available.

Please use the "Forgot my password" link on the login page.

Prices, specifications, availability and terms of offers may change without notice. We reserve the right to cancel your order, in whole or in part, if the price is not valid or posted in error at the time of your order submission. Not responsible for typographical or illustrative errors.

• Logitech discount codes can only be used once before the set date of expiration
• Discount codes may be brand specific. Please refer to the terms and conditions of your discount code.
• Discount codes are not applicable to sales tax or shipping costs
• Discount codes oftentimes may have specific exclusions. Please refer to the terms and conditions of your discount code.
• Discount codes cannot be used with newly launched products, already reduced or specially priced products, bundles, accessories, business products or spare parts.
• Discount codes cannot be used in conjunction with purchase giveaways. Using a discount code could disqualify you from receiving your free product giveaway.
• Discount codes are only applicable for up to a maximum of (3) products in your cart
• Additional terms, conditions, exclusions, products, pricing and offers are subject to change without prior notice

If you have any questions about the discount code you have received, you can reach out to an agent by clicking here.

Logitech reserves the right to limit quantities of product per order, address and/or individual customer. Products sold by Logitech from this website are not for immediate resale and any orders that do not comply with this limitation may be cancelled.

For credit card verification, you must enter the address exactly as it appears on your credit card statement.

If you logged in or created an account during checkout, you can look up your order and view your shipment status here. If you used guest check out, please look up your order accordingly:

• Logitech
• Logitech G
• Astro
• Ultimate Ears
• Blue
• Jaybird

For items in stock, orders usually ship within 1-2 business days. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed, you will receive a shipment confirmation email with shipment tracking information. Shipping time is dependent on the shipping method selected at checkout.

Note: Our Support Center team does not have any additional information than what is presented on the order details.

If you logged in or created an account during checkout, you can look up your order and view your tracking number here. If you used guest check out, please look up your order and view your shipment tracking information accordingly:

• Logitech
• Logitech G
• Astro
• Ultimate Ears
• Blue
• Jaybird

Once your order ships, you should also receive a shipment confirmation email with shipment tracking information.

Note: Our Support Center team does not have any additional information than what is presented on the order details.

We take every step to ensure your purchase arrives in a timely manner. To support this, we can only ship to valid physical addresses and do not deliver to PO boxes, APO/FPO addresses. All deliveries occur Monday through Friday, excluding holidays, and a signature upon delivery may be required.
 

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a few days. You will receive e-mail notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped unless you used PayPal or PayPal Express at checkout. If you use PayPal or PayPal Express you will be billed upon ordering.

Note: Our Support Center team does not have any additional information than what is presented on the order details.

Unfortunately, you cannot change your shipping address once your order has been submitted, as it is immediately sent to our fulfillment center and cannot be modified in our system. 

However, once your package has shipped, you may contact the carrier to request hold for pickup, redirect to an access point, or add delivery instructions at no additional cost. Requests for delivery rescheduling or delivery to an alternate address may incur additional fees. If your package is returned undelivered, a credit will be issued to your account once our warehouse receives it.
 

For items in stock, orders placed prior to 3:00 pm EST usually ship the next business day. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed the shipping time is dependent on the shipping method that has been selected.

You may select between standard shipping (4-7 days) and express shipping (2-3 days). Standard shipping is free for orders over $29 USD.

The Logitech B2C online store by Global-e offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable.

Note: To avoid delays in processing your return/refunds, kindly ensure that all products marked for return are included in your return shipment. If your order included a gift with purchase (complimentary product) and you would like to return the complete order for a full refund, please ensure you are also returning the gift with purchase (complimentary product) in your return order.

Engraved orders are not eligible for refund or exchange.

Logitech has ended its engraving service, and as such, we are unable to re-engrave warranty returns. All other warranty policies will still apply.

The Logitech limited hardware warranty coverage varies by product. Please refer to the packaging and/or documentation of the product you purchased to determine the warranty's length of time that applies. You may also find this information by selecting your product in the Online Support section of our website at https://support.logi.com. For more information on Logitech limited hardware warranty please go to Warranty Information.

Logitech dented Box items are products whose outer box has been torn, scratched, dented, or has other markings on it. The product itself is guaranteed to be in brand new condition and fully warranted and carry a limited 30-day return policy.

Logitech refurbished products are physical items which have been returned to Logitech for testing, inspection, and repair by certified technicians. Please note that some refurbished items may have dents, scratches, or other slight signs of wear. Logitech refurbished products carry a 90-day warranty and a limited 30-day return policy. The refund will include the purchase price and original shipping and handling charges if applicable.

Logitech open box items are previously owned physical products that have been returned to Logitech. Therefore these items have been opened and touched. These items may not include documentation or retail packaging. See our support section to download instruction manuals, drivers or other updates.

Open box items carry a limited 30-day refund-only policy (no exchanges). The refund will include the purchase price and original shipping and handling charges if applicable. Please inspect and test your products immediately upon receipt.

Shop with confidence during the holiday season! Each year we extended our normal 30-day return policy so that the holiday gifts you purchase from November 15 through December 23 can be returned for any reason until January 31 of the following year. Your refund will include the purchase price and original shipping and handling charges.

You may cancel your order within 30 minutes of placement. After this window, orders are immediately sent to our fulfillment center for processing.

If you need assistance from an agent to cancel your order within the first 30 minutes of being confirmed, please click here to be redirected to our contact page.

If you paid by credit card, we will process the refund and send it to the credit card-issuing bank within 3 weeks of receipt of the returned product. Different banks have different timelines, so we suggest you contact your card-issuing bank with questions about when the credit will be posted to your account.

If you are located in the United States, Canada, France, Germany, the United Kingdom or the Netherlands, and need to return a Logitech product within the 30-day return policy, please visit the returns portal:

Simply enter your Order number and Billing email address and follow the instructions.
Note: The email address field is case-sensitive. Please type your email address in the same way as it was submitted while placing your order. 

If you are located in a country other than the United States, Canada, France, Germany, the United Kingdom or the Netherlands, please contact our support team for assistance with your return.

If you purchased outside of Logitech.com, please contact the seller for assistance with your return.

To cancel Auto-Renew, submit your request here or manage your subscriptions from your account's Services page. You can also find your order and follow the instructions accordingly:

• Logitech   
• Logitech G   
• Astro   
• UE   
• Blue   
• Jaybird 

You will receive an email confirming that your Auto-Renew cancellation request is processed.

To request cancellation of pre-ordered products, please contact us at https://support.logi.com/hc/requests/new.

Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in-stock items cannot be cancelled.

More helpful FAQs can be found here.