- Follow the steps under C930e Basic Troubleshooting and verify that the correct driver is listed in Device Manager under “Audio inputs and outputs” and “Sound, video and game controllers” sections (Hyperlink to that section)
- Are the C930e mics properly selected in your application?Sometimes, the audio can default to a laptop mic, if the computer system has one.Double check that C930e is the mic device selected in your app, and if you don’t see it listed, please review the steps in “My device is not recognized by my computer system”
- Do you have the latest firmware for C930e?If not or if you’re not sure, you can download from http://support.logitech.com/en_us/product/C930e and install onto device.The software tool will tell you if you already have the latest firmware installed.
- Ensure the mic level is optimal; adjusting may even correct the issue.
- Try a different application:Try another video conferencing or audio application.Many applications even have a test mode to playback audio for testing purposes.
- Verify that the network or video conferencing service is not the cause of the audio quality issues, by trying a local audio recording application like Windows 10 Voice Recorder (available free on Microsoft Store) and checking the audio quality of the microphone locally
Some additional advanced steps:
- You can try adjusting the mic gain lower or higher by following these steps:
- For Windows, right click on the speaker icon in the system tray, and select “Recording devices.”
- The system tray (or "systray") is a section of the taskbars in the Microsoft Windows desktop user interface that is used to display the clock and the icons of certain programs so that a user is continually reminded that they are there and can easily click one of them.In Windows 10, it looks like this:
- For Windows, right click on the speaker icon in the system tray, and select “Recording devices.”
- Once you’ve opened “Recording Devices,” right click on the BRO microphone and select “Properties” and then “Levels”
- Lastly, adjust the Mic array slider higher and lower to reset the gain
- For Mac, (Placeholder)
- Enable/disable processing:Sometimes the audio processing in the video conferencing application can interfere with mic performance.If your application allows you to enable/disable audio processing, take this step to evaluate if it makes a difference
- If your audio problems persist, please contact technical support
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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