Sustainability Navigation

Support

Welcome to Logitech Support

We're currently experiencing longer response times due to a recent update designed to improve your experience. If you're unable to connect with someone over chat, don't worry, our team will follow up with you via email as soon as possible. Thank you for your understanding and patience.

How do I see the timestamp on downloaded recordings?

There are no Downloads for this Product

There are no FAQs for this Product

There are no Documents available for this Product. If you have questions, browse the topics on the left.

There are no Spare Parts available for this Product

There are no videos available for this product

There are no FAQs for this Software.

There are no Documents available for this Software. If you have questions, browse the topics on the left.

There are no Videos available for this Software.

To view timestamps on your downloaded event recordings and Day Briefs (downloaded from the iOS, Android and Web apps), you need to enable the subtitle / closed caption (CC) track in the mp4 file. We choose a CC track so that you can easily show or hide the timestamp in your recordings.

Most video players, with the exception of stock Windows Media Player, support embedded CC in mp4 files. If your player does not support this correctly, try using VLC (https://www.videolan.org/vlc/).

To view timestamps, select the CC track under the languages menu of the video (step-by-step below). You should see the timestamp displayed in your language and camera’s time zone. A second CC track with 'undefined' as language includes a timestamp without a language specification (in UTC).
  • In Quicktime for Mac: Go to View > Subtitles > Select your Language
  • In VLC: Go to Subtitle > Sub-track > Select your Language
  • Other Players: Look for the subtitle or CC menus 
In VLC, you can also open the Tools > Media Information Menu to see metadata (such as camera name, firmware version, MAC address, and so on) of the mp4.

Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.

Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.

Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.

Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.

Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.

Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.

Frequently Asked Questions

    • There are no products available for this section

    There are no Downloads for this Product

    There are no Downloads for this Version

    Show All Downloads

    Product Specific Phone Numbers

    Main Phone Numbers

    Was this article helpful?
    0 out of 0 found this helpful
    Return to top