This article applies to the following products:
All WiLife camera kits

This article applies to the following platforms:
Windows Vista
Windows XP

Issue:
There are a number of reasons why you may receive an 'incorrect username/password' error while setting up email alerts. Most of these are either due to incorrect entry of username or incomplete entry of required information. Please see below for solutions

Solution:
To resolve the issues, please see the following suggestions:

• Check the name you entered in the Email Alert fields. The SMTP server sometimes requires you to enter your username and domain for your User Name. For example, yourname@hotmail.com. This is not uncommon for Windows networks that have different internal and external domains.

Also check the following:

• Typo incorrect username or password
• Capitalization error in username or password fields
•  An account that is locked because of too many failed password attempts

Use these instructions as a guide to validating the setup information is correct in the fields:

1. In the Email Address field, enter your full email address, for example yourname@yahoo.com.
2. In the Username field, enter your account name. (Remember that this includes the username and the domain name, i.e. yourname@yahoo.com
3. In the Password field, enter your account password.
4. In the Outgoing Mail Server, enter the mail server domain name, for example: smtp.mail.yahoo.com.
5. If you do not know your Outgoing Mail Server domain name, please refer to your service providers technical documents or contact their support site. ( Note: some "free" email sites to not provide a Outgoing Mail Server)