If your camera isn't detected by your computer, please try the following:
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Try a different USB port on your computer.
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Make sure the camera isn't connected to a USB hub or docking station.
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Make sure you're using the correct driver for your camera by selecting the Downloads tab on your product's support page.
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If your camera is connected to a USB 3.0 port (usually has a blue plastic insert), try using a USB 2.0 port instead.
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Try connecting the camera to a different computer.
NOTE: If your camera isn't detected by a second computer, it may be defective.
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