If you’re not hearing any audio from your speakers, try these suggestions:

Bluetooth and USB receiver

• Check to see that you’re playing audio from the correct source device.

• If you have multiple Bluetooth devices connected (you can have up to three), try disconnecting the others and only playing from one device.

• If you were previously using the 3.5mm auxiliary input, try disconnecting that device.

• Move the audio source closer — it might be out of the range of your speakers.

• Move other sources of wireless signal away — you could be experiencing interference.

• Adjust the volume on both the audio source and your speakers.

• Restart both your speakers and the source device.

• For Bluetooth, re-pair your device with your speakers (see answer 360023417413 for help).

• Try disconnecting and reconnecting the USB receiver, or move it to another USB port.

3.5mm Auxiliary Input

• Check that the 3.5mm auxiliary cable is securely connected to both the speakers and the source device.

• Try a different source device to ensure the issue isn’t the device.

• Try a different 3.5mm auxiliary cable.

NOTE: If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speakers.