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Logitech options on windows 10 on ARM64

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57 comments

  • Manuel Romillo Machin

    Hello!! Any news?! 

    I´ve just purchased a new MX3 at Amazon, and just realized its imposible to install its software on my also new surface pro X. It´s been almost a year with out response. Can you tell us something new? I like the mouse, but I´d like to know if I should wait a bit, or just ask for refund.

    Thank you!

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  • Alex McCaffrey

    @ Manuel Romillo Machin:

    The mouse should work but I expect you want to customise it. As far as I know only Microsoft mice and keyboards have ARM64 drivers. Logitech haven't yet pulled their finger out.

    Windows on ARM PCs have been around since 2017 but not seriously since the Surface Pro X in 2019. Like you say plenty of time. Especially when Apple developers are moving swiftly.

    The only upside, it's no better for users of the ARM based M1 Macs.

    Logitech have only released drivers for Intel Macs and Intel + AMD Windows computers.

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  • Manuel Romillo Machin

    @ Alex McCaffrey

    Thank you for your answer. Yes, I know it works, but the feature I most wanted in the mouse is the "Logitech Flow", witch I can only use with the software installed.

    Probably they prefer to stay quiet, or its cheaper for them leaving things how they are... don´t know, but they´ve lost a sale here :(

     

    Lets see if ARM Macs make them work on it now.

     

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  • Love Thakkar

    The question is not answered yet. We need Support. I just bought a new MX Master 3 and Logitech Options is not being installed on my Surface Pro X

    @All - I have sent them a tweet as well. 

    https://twitter.com/MrLoveThakkar/status/1386898904852140034?s=19

     

     

     

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  • AlexMagik

    So disappointing. I ended up buying a swiftpoint mouse. 

    it works and the drivers for windows are fine on ARM.

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  • Alex McCaffrey

    It looks like Swiftpoint have limited support for Windows on ARM PCs:

    https://support.swiftpoint.com/portal/en/kb/articles/surface-pro-x-compatibility

    AFAIK Microsoft are the only Mouse and Keyboard maker who have full ARM64 support. Logitech are sticking their head in the sand over ARM support on both Windows and Mac OS.

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  • AlexMagik

    i'm using the propoint, the panel is not the P3, but a different one. that works perfectly, i even flash the firmware of the mouse.

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  • CésarCampus4426

    Need LogiOptions for ARM64.

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  • DanielaW1895

    I've got an answer from Lisha of the Logitech Support Team.

    I tried the steps from Lisha and now Logitech Option is running on my Surface Pro X...
    Try the following:

    1. Deinstall the Software "Logitech Options"
    Please delete all remaining associated files of the Options software:
    Please hold down the "Windows" key + "r" simultaneously (an operation box will appear).
    Please copy each of the following lines separately and then press OK. Open the folder. If it can be opened, please delete the whole folder. If it cannot be opened, ignore the line of the folder location.
    %appdata%\logishrd\logioptions\
    %appdata%\.. \Lokal\logishrd\
    %appdata%\.. \Lokal\ Logitech\
    %programdata%\logishrd\logioptions\
    %programdata%\Logitech\
    %programfiles%\Logitech\ logioptions\
    %Programfiles%\common files\loggishrd\
    3. Reinstall the latest version of Logitech Options and confirm the settings again.

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  • Alex McCaffrey

    Hi DanielaW1895,

    Did Lisha confirm Logitech Options now support Windows on ARM?

    The only important part of those instructions is the last step where it actually installs. The rest of the instructions is just ensuring there aren't old folders lingering around.

    Previously it would fail when you installed it.

    Annoyingly there's nothing in the Changelog saying Windows on ARM supported has been added and the latest version is dated 2021-06-14 (Version 8.54.161), meaning it's been working the last 2.5 weeks.

    You'd think Logitech would've announced this. Odd.

    But good news. Thanks for confirming Logitech have added Windows on ARM support. Hopefully M1 Mac support too.

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  • DanielaW1895

    Hi @Alex McCaffrey.
    I've edited the failure in the path in my post.

    The support case is from 07. April '21. I've deleted all mails between my question and Lishas answer. But if I remeber correctly, another member of the support team said that ARM is supported. On this answer I wrote another mail, to describe the problem in detail, then Lisha answered the steps from above.

    Maybe it works for some of you 😊 Fingers crossed 😊

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  • Alex McCaffrey

    Nice thanks for the update. I guess it's been supported since April 2021.

    So odd they never thought to announce this.

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  • CésarCampus4426

    Hi, Alex McCaffrey

    You mean that LogiOption is now supported ARM64 since April 2021?

    Where could I download it?

    I am sorry that I do not understand Daniela very well......

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  • Alex McCaffrey

    Hi CésarCampus4426,

    Daniela is suggesting Yes, Logitech Options has supported Windows on ARM (do not know about MacOS) since April 2021. But if not April, it is supported Now!

    Daniela's instructions say:

    1. Uninstall Logitech Options

    2. Delete all these folders from your PC:

    %appdata%\logishrd\logioptions\
    %Localappdata%\logishrd\
    %Localappdata%\Logitech\
    %programdata%\logishrd\logioptions\
    %programdata%\Logitech\
    %programfiles%\Logitech\ logioptions\
    %Programfiles%\common files\loggishrd\

    3. Install the latest version which is here:

    Logitech Options – Logitech Support + Download

    I have changed two of the lines to what they are if your PC is installed for English. You may need to look what the equivalent spelling is in your language.

    Step 2 may not be necessary, but it is a good idea to ensure Logitech Options has been removed from your PC before you install the latest version.

    Does this make sense?

    I have not tried it myself yet.

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  • HomiGandhi1288

    Hi Daniel

    I have gone thru the instructions. Thanks. However the software still does not install on my Pro X. I could always download it but could never install it.

    Any other suggestions ?

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  • CésarCampus4426

    Hi Alex McCaffrey

    Thanks a lot, I do believe that it is a great thing that working or researching with you.

    I have tried all the steps, uninstall, delete all files even the regedit, and reinstall the latest version 8.54.161. But it can not install onto my Surface Pro X, as usual.

    I do not know how could Daniela run it on SP X, it sounds like amazing....

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  • Alex McCaffrey

    Hi DanielaW1895,

    Is it version 8.54.161 you have installed? -

    https://support.logi.com/hc/en-gb/articles/360025297893

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  • CésarCampus4426

    And also, we may not expect any futher support on LogiOption. I noticed that Logi just announces their new app: LogiOption+

    Introducing Options+: Upgrade your experience with the next-generation Logitech app for mice & keyboards – Logitech Support + Download

    But I have checked, it does not support the ARM64 either.......

    Hope Logi tech would do something like 2021 age.....

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  • Alex McCaffrey

    Hopefully they can add support to Logitech Options+

    With it out in Beta it's the ideal time to add support.

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  • AlexMagik

    Guys, 

    it's finally working! :) at least for me...

    do all the above and do a clean install of the latest version 8.514.161.

    monitor the folder %programfiles%\Logitech\ logioptions\

    when it gets created and with files, wait a couple of minutes. then kill the install process.

    Then run PluginInstalledUtility then PluginInstalledUtility2 after a min.

    Run PDSetup, then CreateShortcut after a min.

    Wait a minute then finally run LogiOptions, let it wait and brew for a bit, then Logi will finally appear and work properly! It's slow to load, and there is no icon in the taskbar, but it's working just fine in memory!

    I tested with Craft keyboard and MX3 and MX Ergo. All work fine. you may need to re-pair the device to make it appear, and install profiles sometimes fail and you need to try again. But it's finally working!!!

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  • CésarCampus4426

    Hi AlexMagik 

    It works! It is really magic! You got the right answer!

    I guess that your solution is

    to install the last step manually.

    Also want to @Alex McCaffrey and all above, without your focus, we can not find this solution here. Thanks to you all.

    Once more,

    we need LogiOption+ for ARM64, on both Mac and Win.

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  • AlexMagik

    Hi Cesar,

    going to try the LogiOption+ when they add more devices, as i need to support MX3 + Craft + K860.

    my guess is that probably just need to do the same...

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  • Alex McCaffrey

    Hi AlexMagik,

    Nice thanks for confirming the workaround.

    It would be nice if Logitech actually just added Windows on ARM support but it working is the main thing. Thanks again.

    It's so common users of products find fixes on forums when the company isn't interested in supporting something officially.

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  • chris_c_n

    Hi AlexMagik, I was able to get this to work as well after a few attempts.

    I'm currently using Windows 11 preview on the Surface Pro X. However, one difference in the installation process was I kept the 'Options_8.54.161' process running in the background in order to get executable files in '%programfiles%\Logitech\ logioptions\' folder to install.

    In any case, all is well that ends well!

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  • Manuel Romillo Machin

    It worked!!! Thank you AlexMagik! Following your steps all went perfect.

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  • Rok Lipnik

    You are my hero AlexMagik

    I only wish Logitech would have provided us with more insight ... but still, this is just x64 emulated, so ARM64 would still be the best considering battery life and performance.

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  • Alex McCaffrey

    Hi Rok,

    Technically they have. Windows on ARM and M1 Macs aren't currently supported.

    It's not x64 emulation but 32-Bit emulation. Windows 10 doesn't support 64-Bit (x64) apps, unless you're using an Insider build. 64-Bit support is expected around October.

    Until Logitech stop pretending this issue doesn't exist the best we can get is emulation sadly.

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