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Logitech options on windows 10 on ARM64

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68 comments

  • Official comment
    Logi_Matt

    Hi Kenny Karlsson,

     

    Thank you for reaching Logitech! Apologies for the late response. Allow us to assist you with your Logitech Options Software inquiry.

    You may download the latest version of the software from this link. Just make sure to select the compatible one for your operating system.

    If you have further inquiry, please do not hesitate to reach back to us or contact our support team for direct assistance.

     

    Regards,

    Logi_Matt

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  • Raúl Buentello

    I have a Surface Pro X, what about software for Spotlight? Thanks.

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  • Logi_Matt

    Hi Raúl Buentello,

     

    Thank you for reaching Logitech!

    You may refer to this link for the software that you can use for your Spotlight remote.

     

    Best Regards,

    Logi_Matt

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  • Raúl Buentello

    Thanks for the answer. That software does NOT start the program "Logitech Presentation" to setup the Spotligth. I've already dealt with all compatibility options and it doesn't start the program. Surface Pro X with Arm64. 

     

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  • Logi_Matt

    Hi Raúl Buentello,

     

    Thank you for your feedback. I guess the issue with this is about the platform the application is being installed on. Yes, this is an advance mobile device. Which can accommodate computer-like functionalities. But the Logitech software is developed for desktop/laptop platforms.

    I will be having this concern raised to our team to get more information and clues on what could be the possibilities of this concern.

     

    Regards,

    Logi_Matt

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  • Hugge

    The least you can do is to write for Windows 86 on the options download page, would have picked a MX keys instead of a craft beacuse i can´t use the dial. 

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  • DanielaW1895

    Any news?! We want to use Logitech Options on our Surface Pro X!

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  • Jonathan Gonzalez

    Yes, I am having the same issues. I am using a craft keyboad and MX Master mouse and I cannot download the options software. The software never finishes downloading. So I cannot customize my mouse or keyboard. Any resolution??

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  • HomiGandhi1288

    Logitech Please update your customer service staff so that responses to Messages are not ill-informed like the one below

    Can we get a target date by when you expect the options software will be be available for the ARM64 platform.

    This is the response i got.

     

    Abhisek Behera (Logi)

    Jun 5, 2020, 5:58:21 AM UTC

    Thank you for contacting Logitech!
    My name is Abhisek Behera from the Logitech team and I will help you with any issue you have with the Logitech product.
    I understand you would like assistance with Logitech Options. I will be happy to help.

    I request you to download the software from the link for Windows 10:
    https://download01.logi.com/web/ftp/pub/techsupport/options/Options_8.20.329.exe 

    The software works based on OS and not based on processor. If you have installed Logitech G hub then there might be issue with Logitech Options installation.
    If you have any other concerns, please write back. I will be glad to assist you further under the ticket number: '3267694'.

    If you choose not to respond I will send you a reminder before the ticket will automatically close. Once this ticket has been solved you will receive an email with a survey. Your participation will help us learn how we can improve the support experience.

    Thank you for choosing Logitech!
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  • Ryoichi4893

    I had the same issue for customizing mouse (M720 with Surface X Pro).

    But X-Mouse Button Control  https://www.highrez.co.uk/downloads/XMouseButtonControl.htm

    solved the problems! Thanks to the (free) software I can customize mouse buttons and wheel.  

     

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  • Thang Nguyen

    I could download the version 8.20.329 but cannot install on Surface Pro X, please help!

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  • Bradford Davis

    Just made the mistake and bought the MX3 with my Surface Pro X.... Talk about huge bummer.  It's not just a really expensive mouse that doesn't do anything special

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  • JT

    Abhisek Behera (Logi)

    NO, it definitely something wrong on the chipset of the Logi OPTION software.

    I have Intel Notebook, AMD Desktop, and S1 (ARM) Surface Pro X, it work on both Intel and AMD.

    Logi OPTION keep loading (saying "Installation in Progress" forever)

    Please try not to skip the problem, get the engineer to fix it.

    You saw all the reported cases, what you don't understand?

    Thanks,

    JT

     

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  • Dominique Marze

    I bought the MX Keys Plus / Master 3 Combination specifically so I could easily switch working between Desktop and Surface Pro X. Now I find out that the necessary software doesn't run on Surface Pro X. Just... doesn't. I used to just buy Logitech products out of trust in the brand and never had any problems like this before. It's really dissapointing, especially seeing that there is no useful representative repsonse, no timeframe, no workaround solution, nothing. 

    I hope Logitech will realize the problem and deliver a solution in the not too far future.

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  • Bradavon

    Hi Logi_Matt,

    Logitech Support are providing customers with incorrect information.

    "I am afraid that the issue with this is about the platform the application is being installed on. Yes, Surface Pro X is an advanced mobile device. Which can accommodate computer-like functionalities. But the Logitech software is developed for desktop/laptop platforms.

    The Surface Pro X is not an advanced mobile device and nor can it accommodate computer-like functionalities. Please research a product before commenting on it.

    A Surface Pro X, like a Surface Pro 7, is a laptop.

    It doesn't function like a computer. It is a computer.

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  • Bradavon

    Hi Abhisek Behera (Logi),

    The software works based on OS and not based on processor.

    This is factually completely inaccurate. Logitech Options for Windows and MacOS relies either an Intel x86 or AMD x86 CPU.

    It is not compatible with ARM processors seen in the Surface Pro X and lots of other Windows on ARM devices. By the end of this year Apple will also have an MacBook on ARM device. These users will then also find Logitech Options does not work for them either.

    Whilst Windows on ARM devices can run x86 32-Bti App. Windows 32-Bit Drivers are not compatible. It requires Logitech to release a version of Logitech Options for Windows on ARM.

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  • Bradavon

    Hi Logi_Matt,

    Can you tell me when Logitech Options will be released for Windows on ARM and where on your Roadmap it is? Your post is 7 months old with no update yet?

    Windows on ARM PCs have been out since 2016 and still Logitech haven't released a version of Logitech Options for Windows on ARM.

    Apple announced on the 22nd of June Macs are moving to ARM starting the end of the year and they expect the transition away from Intel to ARM to take 2 years. Both Microsoft and Adobe are working on ARM compatibility.


    Your customers with Windows on ARM devices, like the Surface Pro X but other Windows devices/laptop too, are locked out of using all the features of their Logitech devices they've paid for.

    Thank you.

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  • Hugge

    Any news from Logi_Matt? I can also report that you can´t find this forum post from a google search, so what have you done to hide this? It´ critical information for people that have a ARM64 device that is intrested in logitech option and its associated devices before a purchase!

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  • Bradavon

    I think moderators are now not replying as they Logitech haven't told them when an ARM64 version is coming. Most companies don't make their software roadmap available publicly.

    And across multiple posts it's clear they don't understand what ARM PCs are. Calling them "advanced mobile devices" and "like computers" 🙄.

    Whether it's got an Intel, AMD or processor based on ARM it's a PC. A PC is a PC.

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  • Anas Alaoui

    Hello all,

    Well same problem here. I can't install Logitech Options and I can't configure the newly bought MX Master 3; I bought it specifically for the horizontal wheel to use in Excel. Now, I can't use it.

    So I'm wondering what to return Max Master 3 or the Surface Pro X.

    Real bummer.

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  • Tommy Lau

    Hi Logi_Matt

    Surface Pro X is a laptop but not a "Computer-like" device. The Spec shown is your product page. Windows 10 or later is a support platform.

    I did not expect it cannot be used on my Windows 10 Surface Pro X before I bought it. Would you able to check with the development team to fix the issues? Thanks.

    https://www.logitech.com/en-us/product/mx-vertical-ergonomic-mouse

    Windows 10 or later 
    mac OS 10.13 or later 
    iPad OS 13.1 or later
    Linux

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  • Mus

    Hello, I also need Logitech software on my Surface Pro X. When can we expect support? It's unacceptable that I cannot use my MX Keys on my device...

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  • Jun An Tan

    Hi Logi_Matt,

    I notice that it has been eight months since your last reply, and it would be unlikely to expect a reply to my post. Nevertheless, I will try my luck.

    Recently, I bought an M585 mouse wanting to try out Logitech Options before going for a bigger upgrade (such as an MX Master). However, like all other Microsoft Surface Pro X users here, I have trouble installing Logitech Options. More specifically, the installation is stuck at "Installation in Progress" page for hours. 

    So, I decided to email Logitech Support. The reply was prompt and Farha.T.A suggested that the following steps will solve my problem: (1) perform a clean reboot, and (2) try installing Logitech Options again. I tried that but had the same result. I was still stuck at the "Installation in Progress" stage for hours. 

    To summarise, from what I gather, I think what most users are upset with is the failure of the tech support to understand the situation. And perhaps the nonchalance of the staff while handling the situation did not help either, given how disappointed they must feel to have spent so much money on a device that operates just like a normal mouse. 

    In my opinion, if the tech support truly does not have an answer, then he should just tell us so. In addition, he should also tell us (1) whether Logitech is working on a solution, (2) if so, when can we expect the solution to be rolled out, and (3) if there is no solution or if Logitech does not intend to come up with a solution, how will we be compensated? It would be even better if this problem of incompatibility is highlighted by Logitech in a blogpost or an official forum thread.

    This is a very big issue and it deserves to be treated as such.

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  • Bradavon

    Hi Jun An Tan.

    My experience is Logitech support have a complete misunderstanding of what Windows on ARM is.

    The Logitech Options software is only compatible with Intel or AMD processors and it's impossible to install on PCs with ARM based processors (currently from Microsoft and Qualcomm).

    The first post about this on this forum I think was July 2019. Plenty of time for Logitech Support to be trained. All the nonsense Logitech advise won't make a difference.

    We've all found it frustrating for Logitech support to post patent nonsense that the Surface Pro X (and it's latest revision just announced) is a "computer like device" because Matt and similar have no understanding of what they're writing about sadly.

    Surface Pro X is NOT like a computer, IT IS a computer.

    Agreed with everything you've written.

    Until the Logitech Software Developers release a version for either ARM64 or ARM32 they should just be saying:

    "currently Windows on ARM devices like Surface Pro X are not compatible with Logitech Options but the device itself should work fine".

    But they aren't because no one has trained Logitech support, so they're thinking "runs Windows 10, it must be compatible" 🙄

    I've had no issues using my Logitech M720 Triathalon on my Surface Pro X but obviously can't install the software.

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  • Bradavon

    Hi Tommy Lau,

    That page is wrong and needs updating now Windows on ARM devices are out. It should say:


    Windows 10 (Intel or AMD based PCs only)

    p.s. Windows 10 or later. What! There is no "or Later" 🙄

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  • Kerrie Jarman

    Com on Logitech - this has up for months.  Where are you up to in supporting Windows on ARM devices.  The software simply doesn't work 

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  • Dan Davie

    Please help Logitech!  Need to use flow on my Surface Pro X!  Also need Logitech Options!

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  • The Vaporous Fern

    This thread is a full year old now. Windows on ARM is on the verge of getting x64 emulation support and the entire experience is significantly smoother. Surface Pro X has been refreshed with an upgraded CPU. Apple has released three new devices that run on ARM and will be moving completely to ARM within the next two years. Microsoft will likely release Surface Pro X2 within the next six months. Most pre-installed applications on both platforms run natively, and support for third-party applications is being added at an accelerating rate. Adobe - who Logi frequently works with* - has promised to release Native ARM versions of Creative Cloud apps for Big Sur, and I believe Windows on ARM versions should** follow quickly.

    In short, a great deal has happened in the Personal Computer space regarding ARM. And yet, Logitech has still not released an ARM64 version of Options or - at the very least - updated the x86 version to even install on ARM devices.

    Logitech, a year ago, just after Microsoft released Windows on ARM devices for the first (second) time, this failure to respond to industry changes was forgivable. However, a year later, as 2021 approaches, and ARM is obviously here to stay, it is no longer acceptable. You are one of the largest PC peripheral companies in the world; you have the ability to make this happen. I did not spend $200 on a mouse and keyboard to only get 80% functionality out of them. Perhaps my next set of peripherals needs to be something from a competitor like Microsoft...

     

    Sincerely, Samuel Bianchini

     

    *Adobe and Logitech Celebrate The Master Series by Logitech with a Gift of Adobe Creative Cloud | logi BLOG

    **Purely logical speculation on my part...

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  • Bradavon

    @ Samuel Bianchini


    Excellent post that sums it up well. A couple of points:

    - Adobe are releasing Native ARM versions for both Windows and MacOS at the same time. Lightroom is expected by the end of the year and Photoshop Beta is out for both now.

    - It's not possible for Logitech to update the x86 version to even install on ARM devices. Whilst apps designed for x86 work on both Windows/MacOS, neither support x86 based drivers. This doesn't just affect Logitech but hardware OEMs will need to release a native version for ARM.

    The later is a point totally ignored in all the MacBook M1 reviews I've seen.

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  • DanielaW1895

    Hi Logi_Matt, 

    are there any news about this issue? We want to use our MX Masters on our Surfaces. When can we expect support?

    More and more devices are based on ARM - do Logitech want to lose all users of such devices as customers?! 

    And sorry, but this issue isn't answered!

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