This occurs when the driver is corrupted or not available for the device. Please try the troubleshooting steps as follows.
-
Check the issue with the microphone not being recognized by first trying a different USB port, USB cable, and a different computer.
- If the microphone works on a different computer, then the issue might be with the drivers on your current computer.
- If it does not work after trying a new cable, port, and computer, please create a support case and we'll be happy to assist further.
-
If the microphone is not being recognized on your Sound menu, see if it's recognized in Device Manager:
- Type “Device Manager” into your Windows Search box to find the Device Manager.
- Expand the Sound, Video, and Game Controllers list in Device Manager to display the drivers.
- Right-click on a driver other than your Gaming mic.
- Select Update driver software, click Search automatically for updated driver software, then wait for the Finish prompt to show up.
-
Repeat these steps for each driver besides your Gaming Mic under Sound, Video, and Game Controllers. This updates the sound drivers on your computer.
NOTE: If you have a customized machine, please contact the manufacturer for driver updates. -
If your Mic driver has a yellow exclamation mark:
- Right-click on your Gaming mic driver.
- Select Update Driver Software.
- Select Search automatically for updated driver software and wait for the installation to finish.
- Check if your mic is under the Sound Menu Recording tab.
-
Proceed with the following if the above steps did not work out:
If your mic driver still has a yellow exclamation mark, try to manually select a driver.- Right-click on your mic driver.
- Select Browse my computer for driver software. Select Let me pick from a list of device drivers on my computer. Select USB Audio Device, then press Next.
- Wait for the installation to finish. If successful, you should find your mic under the Sound Menu Recording tab.
-
If your mic is still not recognized and still has a yellow exclamation mark, try reinstalling the driver:
- Right-click on your mic driver.
- Select Uninstall and wait for the uninstallation to complete.
-
Once the uninstallation is complete, unplug your Gaming mic.
IMPORTANT: It is crucial at this point to restart your computer. - After your computer has rebooted completely, wait for your Gaming mic to show up in the Sound Menu Recording Devices tab.
- Check for a signal.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Frequently Asked Questions
There are no products available for this section
There are no Downloads for this Product
There are no Downloads for this Version
Compatible Product
