In this article:

• What should I do if my device is not working?
• What should I do if some actions don’t work? (Mac only)

What should I do if my device is not working?

• Make sure that the Logi Options+ app is installed and is running. You can do so by searching  “Logi Options+” in the Windows search field and then launch it.
• Make sure you are running the latest version of Logi Options+.
• Make sure you are connected to the internet (if required).
• Make sure your devices are properly connected, the DialPad via Bluetooth or Logi Bolt dongle, and the Keypad is connected with the supplied USB-C to C cable.
• (Mac Only) Make sure that you have granted Bluetooth, Accessibility, Input Monitoring, Screen and System Audio Recording permissions to the Logi Options+ app. 
• (Mac Only) Make sure that you have granted Bluetooth and Accessibility access to the LogiPluginService app.

• If you are experiencing problems with plugins, try restarting or reinstalling the Logi Plugin Service. Click on the gear icon on the top-right corner in the home screen to open the Settings menu. Then navigate to the Logi Plugin Service section.

What should I do if some actions don’t work? (Mac only)

If certain actions aren't working on your Mac, it may be due to missing Accessibility permissions. Actions that commonly require these permissions include keyboard shortcuts, pasting text, using emojis, taking screenshots, locking the workstation, undo/redo functions, and adjusting volume.

Steps to Reset and Enable Accessibility Permissions:

1. Open Settings and navigate to Privacy & Security > Accessibility.
2. Look for Logi Plugin Service in the list. If it appears, select it and click the minus (-) icon to remove it. 
3. Click the plus (+) icon, then go to Applications > Utilities, select Logi Plugin Service, and ensure the permission toggle is enabled.