Choose the version of Yahoo! Messenger you have installed on your computer:

• Yahoo! Messenger 10

• Yahoo! Messenger 9

Yahoo! Messenger 10

• Verify that your Logitech webcam is functional

  1. Launch the Logitech Webcam Software (LWS):

     • LWS 1.x: Start > Programs > Logitech > Logitech Webcam Software > Logitech Webcam Software

     • LWS 2.x: Start > Programs > Logitech > Logitech Webcam Software

  2. Click the Quick Capture option.

     LWS 1.x	LWS 2.x

  3. Make sure you can see yourself in the LWS window.

     LWS 1.x	LWS 2.x

  4. Close the LWS window.

     
     

• Verify that your Logitech webcam is selected in the Yahoo! Messenger Settings

  NOTE: The following screenshots show the QuickCam Pro 9000 as an example. Yahoo! Messenger will show your Logitech webcam.

  1. Launch Yahoo! Messenger (Start > Programs > Yahoo! Messenger > Yahoo! Messenger).

  2. From the Messenger menu, select Preferences.

     

  3. Under Category, select "Video & Voice".

     

  4. Select your Logitech camera from the Camera drop-down menu.

  5. If your Logitech webcam has a built-in microphone, verify that it is selected in the Microphone drop-down menu..

     NOTE: If your Logitech webcam doesn't have a built-in microphone, you'll need to use an external one to talk to your contacts.

  6. Test your video and voice settings by clicking "Open Video and Voice Setup" under Test devices.

     

  7. Test your microphone settings by following the on-screen instructions.

     

     NOTE: If your Logitech webcam doesn't have a built-in microphone, you'll need to use an external one to talk to your contacts.

  8. Test your speaker settings by following the on-screen instructions.

     

  9. Test your camera settings by following the on-screen instructions.

     

  10. If you're able to see an image, click Finish. You're done testing your camera settings.

Yahoo! Messenger 9

• Verify that your Logitech webcam is functional

  1. Launch the Logitech Webcam Software (LWS):

     • LWS 1.x: Start > Programs > Logitech > Logitech Webcam Software > Logitech Webcam Software

     • LWS 2.x: Start > Programs > Logitech > Logitech Webcam Software

  2. Click the Quick Capture option.

     LWS 1.x	LWS 2.x

  3. Make sure you can see yourself in the LWS window.

     LWS 1.x	LWS 2.x

  4. Close the LWS window.

     
     

• Verify that your Logitech webcam is selected in the Yahoo! Messenger Settings

  NOTE: The following screenshots show the QuickCam Communicate STX as an example. Yahoo! Messenger will show your Logitech webcam.

  1. Launch Yahoo! Messenger (Start > Programs > Yahoo! Messenger > Yahoo! Messenger).

  2. Select My Webcam from the Messenger menu.

     

  3. Click OK on the warning message.

     

  4. Select Preferences from the Messenger menu.

     

  5. Under Category, select Webcam and then click on the Camera Source button. Verify that your Logitech webcam is selected in the drop-down menu.

     

  6. Under Category, select Calling & Audio. If your Logitech webcam has a built-in microphone, verify that it is selected in the Microphone drop-down menu.

     

     NOTE: If your Logitech webcam doesn't have a built-in microphone, you'll need to use an external one to talk to your contacts.

Additional information

If you still cannot see or hear the other person, it can be due to a variety of possible issues, including:

• Windows or third-party firewall settings.

• Your internet service provider (AT&T, Comcast, etc) could be blocking certain services.

• Missing Windows system components.

For assistance with these problems, visit the Logitech Video Software and Services page for a video tutorial. You can also visit the Help Page for Yahoo! Messenger.