- We recommend that you plug the mouse directly into a USB port on the motherboard or a USB port on the computer case while troubleshooting. Please avoid using hubs of any kind, powered or not. This includes hubs that can be found on monitors.
- Turn your mouse over and thoroughly clean any dirt or lint around the sensor lens.
- Try a different USB port on the motherboard or computer case.
- Uninstall LGS or Logitech G HUB. Reinstall the latest version of the software available.
- Try using the mouse on a plain white piece of paper.
- Try surface tuning in LGS or in G HUB (G502 HERO does not have this option). See Surface tuning the G502 gaming mouse for more information.
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