Symptom
My Harmony 895, 885 or 785 remote is not consistently charging the battery, or not charging at all.

Troubleshooting

1. Ensure the AC adaptor is connected to wall outlet and charger.
   • If the blue LED light around the Logitech logo on top of the charger does not come on try a different outlet.
   • If multiple outlets fail to get the LED to light, then contact support.
2. Is there corrosion or foreign material on the contacts of either the remote or the charger?
   • Try cleaning the contacts on the remote and on the charger with rubbing alcohol and see if the remote will start charging again.
3. Remove the battery from the remote and look at the pins inside the battery compartment. Are they bent or broken?
   • If pins are broken and not making contact with the battery, then contact support.
   • Is there extra space inside the battery compartment that causes the battery to come loose from the connecting pins? As a temporary solution, try putting a paper wedge between the battery and the remote on the opposite end of the contacts and see if that will fix the problem. If that does, then contact support.
4. Place the remote (without battery) onto the charging base. Does the LCD screen of the remote come on and begin to display the testing screens?
   • If the remote fails to briefly turn on, check to see if pressure or wiggling into a certain spot gets it to turn on. If so, then contact support.
   • If pressing down or wiggling the remote in the charger fails to turn on the LCD, try plugging it into the USB connection on the computer. Does it turn on? Make a note of the result and contact support.
5. Replace the battery and update the Harmony remote with your current configuration using the Logitech Harmony Remote Software. Charge the battery for a minimum of 3 hours.
   • If the remote does not display green bars after charging for 3 hours, then contact support.
6. If the remote does start charging after 3 hours on the cradle, then continue to use the remote as normal.

Additional Information

• How do I know if my remote is charging/charged?
• When should I charge my remote?

Contacting Support:
To increase the efficiency in resolving your issue please copy, answer and paste the results into the Detailed Description field Contact Support page.

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1. Provide the PID numbers for the REMOTE and CHARGER.
Found on the inside of the battery compartment under the battery, and on the bottom side of the charger. Each PID number begins with 2 letters (LZ, or WD)
ANSWER:

2. Is the AC cord plugged in, and the blue LED on the cradle on?
ANSWER:

3. Is there corrosion or foreign material on the contacts of either the remote or the charger?
ANSWER:

4. Are the connecting pins inside the remote in good condition, or are some bent or broken?
ANSWER:

5. Is there extra space inside the battery compartment that causes the battery to come loose from the pins that it connects to?
ANSWER:

6. With the battery out of the remote and it placed on the charger, will it turn on and go into testing?
ANSWER:

7. Placed onto the charging cradle does the remote show that it is charging? Does downward pressure on the remote help?
ANSWER:

8. With the battery in the remote, and remote plugged into the USB cable connected to a computer. Does it light up? What does the battery indicator show?
ANSWER:

Please provide us with the following information as well.

Harmony LoginID
First name, Last Name
Email Address
Phone Number
Address
City
State/Province
Zip/Postal Code
Country
(no P.O. Boxes please)

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