If you're having trouble with the microphone on your wireless headphones try the following:
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If you're using the headphones in wireless mode, disconnect any devices from the 3.5mm auxiliary connection. The built-in ear cup microphone won't work with a device connected to this jack.
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Make sure your Bluetooth device is within the range of your wireless headphones.
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Check that your phone is in headset mode and mute hasn't been activated.
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Turn off your wireless headphones, restart the Bluetooth connection on your device, and then turn the headphones back on.
NOTE: Your headphones may have limited functionality with some smartphones.
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