Logitech warrants to the original purchaser that your Logitech hardware product will be free from material and workmanship defects.This warranty is valid for the period specified on your product's packaging or on the product’s support page, beginning from the date of purchase.

If you purchased a Logitech product in India and believe it to be defective within the warranty period, this guide will help you find the best option for processing your warranty claim.

Important note

Support is exclusively available to end consumers who have purchased Logitech products. Distributors and retailers are not eligible for direct support and consumers are advised to reach out to Logitech Customer Care directly for assistance.

Replacement options

We understand every situation is unique and therefore we offer the flexibility to choose from the following replacement options:

• Option 1: Visit a Logitech Authorized Service Centre (LASC)

  These centres facilitate reliable and timely assistance for replacement claims.

• Option 2: Direct Replacement Service

  You can replace defective products without needing to visit a service centre.
  
   

Option 1: Visit a Logitech Authorized Service Centre (LASC)

Logitech Authorized Service Centres are your go-to destinations for hands-on product inspection and warranty validation. 

How It Works:

1. Locate and visit your nearest LASC. The service centre will inspect your product onsite to assess eligibility under warranty. The list of locations can be found below.
   LASC Working hours : Monday to Saturday. 9:30 AM to 6:30 PM. (excluding holidays)
    
2. If the product qualifies for a warranty replacement and stock is available, you’ll receive a fully functional replacement unit at the centre.
3. If the warranty replacement product is not available at the LASC location, you may be requested to return at a later time to collect the warranty replacement product. The LASC will provide detailed information when you will be able to collect the warranty replacement product.

Notes:

• All replacements are subject to stock availability at the LASC location.
• LASCs do not provide advance replacements or ship replacements directly.
• Obsolete or discontinued products that are defective and under warranty will be replaced with the same product, if available. Otherwise, it will be replaced with a product of equivalent or better functionality.
• All product accessories - such as cables, receivers, and other spare parts, must be included when sending the product or when visiting our service center. Missing items may cause delays and may result in the warranty request being declined.

Option 2: Direct Replacement Service

We understand that traveling to an LASC isn’t always possible. That’s why we’ve introduced the Direct Replacement Service, designed for your convenience.

How it works:

1. Gather the following before initiating your warranty claim:

• Proof of Purchase (POP): A dated, itemized sales receipt or invoice from an authorized Logitech dealer showing the product details.
• Serial Number: This is located on the label of your Logitech product.
• Photos or Videos: Clear visuals showing the defect, with your unique ticket number visible within the frame.
• Personal Information: Name, address, email ID, and phone number.

2. Contact Logitech Customer Care to start your claim.
   Toll Free Number working hours : Monday to Friday, 9:00 AM - 6:00 PM (excluding holidays)
3. Upon claim approval, Logitech will arrange for the defective product to be picked up. 
   All product accessories - such as cables, receivers, and other spare parts, must be included when sending the product or when visiting our service center. Missing items may cause delays and may result in the warranty request being declined.
4. Once validated, a replacement item will be dispatched to your address.

Important:

• This service is subject to product inventory availability.
• The process typically takes 5-7 business days from pickup to delivery completion.

Additional information

• In-Warranty Support Only: Logitech cannot process claims for out-of-warranty products. Warranty replacements are handled exclusively for eligible products that meet the warranty terms.
• Replacement Product Warranty: Any replacement product provided will inherit the remaining duration of the original product’s warranty, or 30 days, whichever is longer.
• Rejected claims: Products found to be non-defective after inspection will be returned with corresponding documentation.
• All product accessories - such as cables, receivers, and other spare parts, must be included when sending the product or when visiting our service center. Missing items may cause delays and may result in the warranty request being declined.

Fraud prevention

To protect all our customers, all warranty submissions are thoroughly scrutinized to maintain fairness. Any claims involving falsified documents, manipulated evidence, or fraudulent activities will be immediately rejected. Logitech reserves the right to take further legal action as necessary.

Contact Logitech Customer Care

Need guidance or more information? Our Customer Care team is here to assist you:

• Phone: 1-800-572-4730
• Working hours: Monday to Friday, 09:00 AM - 06:00 PM (excluding national holidays)
• Chat support: Start a conversation here

Escalation :

If you have any feedback, concerns or complaints in regards to our Logitech Authorised Service Centre, please feel free to reach out to us:

Level 1 : Customer Care toll-free number 1-800-572-4730 or through chat.

Level 2 : Please send an email to IndiaCXGeneralManager@logitech.com

NOTE: Logitech does not sell refurbished products in India. As a result, our walk-in service centers are not equipped to support refurbished units. If you’ve purchased a refurbished Logitech product, any service or warranty assistance will be handled directly by the seller, based on their individual terms and conditions.

Logitech Authorised Service Centre locations