Logitech warrants to the original purchaser that your Logitech hardware product shall be free from defects in material and workmanship for the length of time, identified on your product package and/or at www.logitech.com under specifications for your product, from the date of purchase.
Logitech Authorized Walk-in Center (WIC) enables Logitech India customers to get Warranty Support on Logitech Products sold in India by Logitech Electronics India Pvt. Ltd., which are claimed to be defective while they are within Logitech’s worldwide warranty terms and conditions.
It is recommended to contact Logitech Customer Care before contacting a Walk-In Center (WIC), as Customer Care may be able to help resolve the product issue. The same applies, if you have a technical support question, software issues/questions, complaints, requests, or feedback, please contact Customer Care first:
- Toll-free number: 1-800-572-4730
- Opening hours: Monday to Friday: 09.00-18.00
- Except for official National and Public holidays
- Customer Care website: http://support.logitech.com
- Customer Care contact page: http://support.logitech.com/contact
The WIC locations are open:
- Monday to Friday: 09.00-17.30
- Saturday: 09:00-13:30
- Except for official national and public holidays
In the event you need to contact a Walk-In Center (WIC), the list of Walk-In Center locations can be found below.
The WIC will accept all claims for defective Logitech products received at the WIC either by:
- consumer delivery
- courier delivery ( from Upcountry locations where WIC is not available)
The WIC locations will only provide a Carry-In Exchange Support. It is not possible to send products or arrange advance replacements with a Walk-In Center location.
In order to receive support or assistance with warranty claims, the following will be requested and is required to provide to the WIC location:
- Proof of Purchase in the form of a sales receipt or dated itemized receipt from an authorized Logitech Dealer or Reseller that shows a description of product along with its price. The Proof of Purchase will be used for warranty verification purposes.
- Consumer Personal details, such as name, address and contact information.
- The Logitech product with all original parts and accessories included. This includes keyboard and mouse combo products which must be both provided.
If your Logitech product is determined to be faulty and needs to be replaced, the following apply:
- According to Logitech Limited Hardware Warranty (http://www.logitech.com/warranty), the WIC location will replace a defective product at its sole discretion with either a new product or with a refurbished product of an equivalent or better functionality.
- Obsolete or discontinued products that are defective and under warranty will be replaced with the same product, if available. Otherwise, it will be replaced with a product of equivalent or better functionality.
- If the warranty replacement product is not available at the WIC location you may be requested to return at a later time to collect the warranty replacement product. Should this be the case the WIC location will provide detailed information when you will be able to collect the warranty replacement product.
- The warranty replacement product will be opened and demonstrated by the WIC to ensure full functionality at the time of exchange.
- A sign-out form in the form of a job sheet will be required to sign in order to release the warranty replacement product. The form confirms the replacement products full functionality and confirmation of receipt the warranty replacement product.
- A replacement product is warranted for the remainder of the original product’s warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
- Any non defective Product will be returned to the consumer by the WIC with a Rejection Sheet.
All consumer requests (i.e. accepted and rejected) are recorded by the WIC in their CRM system.
- If the WIC determines that a product is defective and within the warranty period and the WIC is not able to offer a suitable replacement product, the WIC may offer the consumer a refund through a cheque or via NEFT.
DOA support in India
- In case of a product found to be functionally defective by the sales partner at time of sale to customer, Logitech will consider that product as Sales DOA.
- Sales DOA should be submitted to Logitech WIC along with the Original Packaging and all Original Accessories within 7days of product found to be DOA.
- Original Purchase invoice of the product should be provided / submitted to WIC along with the DOA Product.
- Sales Partner should provide his Personal details, such as name, address and contact information to WIC for call Login.
- WIC will log call into CRM & issue Pending sheet against the DOA Product.
- WIC will issue new Product against the DOA to the sales partner. The product issued will be new & in original packaging. The Import Label of the product will be in name of WIC Partner with all details including MRP.
- WIC will note the replacement product serial number from the Box & same will be recorded in CRM for any future reference.
- In case of non-availability of the product, WIC will process refund in name of sales partner based on his purchase invoice amount. For refund purpose, sales partner will be required to provide his bank details to WIC.
If a Logitech product is purchased by a Retail Consumer in India and is found to be DOA, the consumer should, within 7 days from date of purchase, either:
- Visit closest Logitech WIC.
- If the consumer is not located near a WIC, the consumer should contact Logitech Customer Care by calling the toll-free number. An incident number will be provided by the Logitech Customer Care center to the consumer, quoting this reference number, should either take the product to a WIC or sent it via Courier to the WIC. In this instance a maximum of 14 calendar days are allowed between receipt at the WIC and when the incident number was provided by Logitech Customer Care to the consumer.
In the event you have any feedback, concerns or complaints in regards to our Walk-In Center, please feel free to contact Customer Care on our toll-free number 1-800-572-4730 or through the contact page found here: http://support.logitech.com/contact
|Location||Walk-In Center Address||Phone Number||Mail-in Support|
|Ahmedabad||Accel IT Services, 201/B City Pride, Near Hotel Nalanda, Mithakhali Cross Road, Navarangpura, Ahmedabad, Gujarat, Pin Code-380006||7824819290||YES|
||Accel IT Services, c/o Cell Point, Shop No. 105, Sunrise Plaza, Copper Road, Above Bakewell Bakery, Amritsar, Punjab-143001||9803154331, 9814054331||NO - Mail to WIC Ludhiana|
|Bangalore||Accel IT Services, No. 103, 104-A & B, A-Block, Queens Corner 3, Queens Road, Opp. Indian Express Building, Bangalore, Karnataka, Pin Code-560001||7824084102||YES|
|Baroda||Accel IT Services, No.001, Yogiraj Complex, 45/B Nutan Bharat Society, Alkapuri, Baroda, Gujarat, Pin Code-390007||9033050153, 9033060155||YES|
|Bhopal||Accel IT Services, c/o Smith Systems, Plot No. 193/194, G216-217, Zone-1, M.P. Nagar, Surya Tower, Bhopal, Madhya Pradesh, Pin Code-462011||7554295554||NO - Mail to Indore|
|Bhubaneshwar||Accel IT Services, 1st Floor, Plot No.100, Saheed Nagar, Dist-Khurdha, Bhubaneshwar, Orissa, Pin Code-751007||(0674) 2548540||YES|
|Calicut||Accel IT Services, c/o APS Marketing Company, 27/233A, Ground floor, APS Arcade, Nethaji Road, Puthiyara, Kozhikode, Kerala, Pin Code-673004||(0495) 2741313, 8089898484||NO - Mail to WIC Cochin|
|Chandigarh||Accel IT Services, SCO 5, First Floor, Sector 20D, Chandigarh, Punjab, Pin Code-160020||(0172) 5093005, 5093001||YES|
|Chennai||Accel IT Services, 3rd Floor RNG Tower, Old No.-398, New No.-824/2, Anna Salai, Nandanam, Chennai, Tamil Nadu, Pin Code-600035||7824845801||YES|
|Cochin||Accel IT Services, Door No.-38/264,1st Floor, Behind Eastern Corporate Office, Edappally Arakkakadavu Road, Edappally P.O., Kochi, Kerala, Pin Code-682024||(0484) 4863203, 4863201||YES|
|Coimbatore||Accel IT Services, No. 94A & 95, Prasad Chambers, East Arokiaswamy Road, RS Puram, Coimbatore, Tamil Nadu, Pin Code-641002||(0422) 4976303||YES|
|Dehradun||Accel IT Services, No. 109 Tagore Villa, Mauza Chukkuwala, Mehar Colony, Chakrata Road, Dehradun, Uttrakhand, Pin Code-248001||(0135) 2655797||YES|
|Ghaziabad||Accel IT Services, c/o Royal Computer Services, 304/305, 3rd Floor, Hans Plaza Complex, Ambedkar Road, Ghaziabad, Uttar Pradesh, Pin Code-201001||(0120) 4287241, 9811037801||NO - Mail to WIC Lucknow|
|Goa||Accel IT Services, No. 501 / 521, 5th Floor, City Centre, Patto Plaza, Panaji, Goa, Pin Code-403001||(0832) 6634501, 6634502||YES|
|Gurgaon||Accel IT Services, M - 7, Ground Floor, Old DLF Colony Sector - 14, Gurgaon, Haryana, Pin Code-122001||(0124) 4381385, 2222898||YES|
|Guwahati||Accel IT Services, Mitra Building, Ashram Road, Ulubari Chariali, Guwahati, Assam, Pin Code-781007||(0361) 2450611, 2450612||YES|
|Hubli||Accel IT Services, Gnd. Floor, Diamond Corner, Opp. Sawai Gandhrava Hall, Deshpande Nagar, Hubli, Karnataka, Pin Code-580029||(0836) 4256517||YES|
|Hyderabad||Accel IT Services, Imran Plaza, 2nd Floor A Block, 8-2-269/11A, A1 & A2, Road No. 2, Banjara Hills, Hyderabad, Telangana, Pin Code-500034||(040) 23541781||YES|
|Indore||Accel IT Services, 1st Floor, Malwa Tower, B- Block, 10 Old Palasia Guitarwala Square, AB Road, Indore, Madhya Pradesh, Pin Code-452001||(0731) 4995347||YES|
|Jaipur||Accel IT Services, F-46-B 1st Floor, Ramesh Marg, C-Scheme, Jaipur, Rajasthan, Pin Code-302001||(0141) 4700670||YES|
|Jammu||Accel IT Services, c/o J K Computer Media, Opp. Ranbir Library, Kachi Chawni, Parade Road, Jammu, Jammu & Kashmir, Pin Code-180001||(0191) 2561357, 9419198070||YES|
|Kanpur||Accel IT Services, 112/8, Benajhabar Main Road, Opp. Sachiv Nivas, Kanpur, Uttar Pradesh, Pin Code-208002||8939822084||YES|
|Kolkata||Accel IT Services, P-89, CIT Road, Entally, Puddapukur, Kolkata, West Bengal, Pin Code-700014||(033) 40325607, 40325600||YES|
|Kolkata||Accel IT Services, c/o Secure Computer Service & Solution, Basement (Nr. Chandi Chowk Metro Station Gate#5), 33 Chittaranjan Avenue, Kolkata, West Bengal, Pin Code-700012||(033) 22114808, 9674882222||NO - Mail to WIC Kolkata (Accel IT Services)|
|Lucknow||Accel IT Services, 18 Madan Mohan Malviya Marg, Lucknow, Uttar Pradesh, Pin Code-226001||(0522) 4311105, 4311103||YES|
|Ludhiana||Accel IT Services, Office No. 104, 1st Floor, S.C.O 130,131,132, Apra Tower, Feroze Gandhi Market, Ludhiana, Punjab, Pin Code-141001||(0161) 4100237||YES|
|Madurai||Accel IT Services, Door No. 40, Maniram Complex 1st Floor, Behind Cinipriya Theatre, Kuruvikaran Salai, Anna Nagar, Madurai, Tamil Nadu, Pin Code-625020||(0452) 4294242||YES|
|Mangalore||Accel IT Services, c/o HCiT Services, 15-18, "Astral”, Padavu, Kalpane Kulashekar, Mangalore, Karnataka, Pin Code-575005||9902868955, 9686676755||NO - Mail to WIC Bangalore|
|Mumbai||Accel IT Services, Unit No. 821, 2nd Floor, Solitaire Corporate Park, Andheri Ghatkopar Link Road, Chakala, Andheri East, Mumbai, Maharastra, Pin Code-400093||(022) 62040902||YES|
|Mumbai||Accel IT Services, c/o, World IT, 15, 1st Floor, Plot-13, Patel Mansion, Topiwala Lane, Opp. Dr. D Bhadkamkar Marg, Grant Road, Mumbai. Maharastra, Pin Code-400007||(022) 48812110 / (022)40045481||
NO - Mail to WIC Mumbai (Accel IT Services-Andheri)
|Nagpur||Accel IT Services, Plot No. 49, Bhagva Ghar Tadka Restaurant Lane, Beside Traffic Children’s Park, Dharampeth, Nagpur, Maharastra, Pin Code-440010||9561417943, 8087278638||YES|
|Nashik||Accel IT Services, Plot No. 33, Gnd. Floor, Behind Manyawar Building, College Road, Nasik, Maharashtra, Pin Code-422005||7397761893||YES|
|New Delhi||Accel IT Services, A-61/1, Gnd. Floor, Okhla Industrial Area, Phase-II, New Delhi, Pin Code-110020||(011) 46575100||YES|
|New Delhi||Accel IT Services, c/o V K Raj Computer, UG-21 Suneja Tower-1, Janakpuri District Centre, Janakpuri, New Delhi, Pin Code-110058||(011) 45058599||NO - Mail to WIC New Delhi (Accel IT Services-Okhla)|
|New Delhi||Accel IT Services, c/o V K Raj Computer, 606, 6th Floor, Siddhartha Building-96, Nehru Place, New Delhi, Pin Code-110019||(011) 47037730, 9540233468||NO - Mail to WIC New Delhi (Accel IT Services-Okhla)|
|Patna||Accel IT Services, 2nd Floor, Flat No. 2/5, Surya Apartment (Infront of All India Radio), Fraser Road, Patna, Bihar, Pin Code-800001||(0612) 22216083, 22216084||YES|
|Pondicherry||Accel IT Services, No. 12, 1st Floor, 2nd Cross Road, Jawahar Nagar, Boomianpet, Puducherry, Pin Code-605005||(0413) 2200314, 2200316||YES|
|Pune||Accel IT Services, Office No. 2, Gnd Floor, Mayfair Tower-2, Wakadewadi, Shivaji Nagar, Pune, Maharashtra, Pin Code-411005||(020) 41204835||YES|
|Raipur||Accel IT Services, c/o Shyam Incorporation, Shop No. 25, 1st Floor, Samvet Shikar Complex, Opp. BJP Office, Near Dainik Bhaskar Complex, Raipur, Chattisgarh, Pin Code-492001||(0771) 4911082, 9479220254||YES|
|Ranchi||Accel IT Services, c/o IT Services, Shop No. G1, City Centre, Gnd. Floor, Nr. Gossner College, Club Road, Ranchi, Jharkhand, Pin Code-834001||7070192026||YES|
|Siliguri||Accel IT Services, c/o Micro Lab, 2nd Floor, H/407/335, Bijoydeep Building, Sevok Road, Darjeeling, Siliguri, West Bengal, Pin Code-734001||8101968365, 8327467397||NO - Mail to WIC Kolkata (Accel IT Services)|
|Surat||Accel IT Services, Office No. M/20 to 23, Shreenath Complex, Opp. Jivan Jyot Cinema, Udhna, Surat, Gujarat, Pin Code-394210||(0261) 2272571, 2272572||YES|
|Thane||Accel IT Services, c/o Revosal Inc., F-11, First Floor, Eternity Mall, Teen Haath Naka, Thane (West), Maharashtra, Pin Code-400604||9167203572||NO - Mail to WIC Mumbai (Accel IT Services-Andheri)|
|Trichy||Accel IT Services, C-87, North East Extension, 6th Cross, Sastri Road, 1st Floor, Nagappa Complex, Thillai Nagar, Trichy, Tamil Nadu, Pin Code-620018||(0431) 4020736, 4011333||YES|
|Trivandrum||Accel IT Services, TC-15/1805(3), 1st Floor, Mahesh Estates, Vazhuthacaud, Trivandrum, Kerala, Pin Code-695014||(0471) 4014494||YES|
|Varanasi||Accel IT Services, D-59/103-Q-2-A, Gnd. Floor, Nr. Siddharth Complex, Behind B.K Arogyam, Sigra, Varanasi, Uttar Pradesh, Pin Code-221010||(0542) 2227582, 2227583 / 7081585877||YES|
|Vijaywada||Accel IT Services, c/o Sri Jishnu Communications, #28-19-2/1, 1st Floor, Opp. Ratna Bag Showroom, Near Ramammandiram, Yasin-Janda Street, Arundalpet, Vijaywwada, Andhra Pradesh, Pin Code-520002||9246511555||NO - Mail to WIC Visakapatanam|
|Visakhapatanam||Accel IT Services, Rednam Regency, 47-10-10, 3rd Floor, T2, Dwarakanagar 2nd Lane, Visakapatnam, Andhra Pradesh, Pin Code-530016||(0891) 2567881||YES|