This problem is likely to be a lost connection. The connection between the mouse and the USB mini-receiver can be lost due to several reasons such as:
- Low batteries
- Moving the USB mini-receiver from one USB port to another
- Moving the USB mini-receiver to another computer
- Plugging the USB mini-receiver into a USB hub or other unsupported device such as a KVM switch (your USB mini-receiver must be plugged directly into your computer)
- Using your cordless mouse on metal surfaces
- Radio frequency (RF) interference of more powerful wireless devices such as:
- Wireless speakers
- Computer power supplies
- Cellular telephones
- Garage door openers
Eliminate any problem sources mentioned above that might be affecting your devices.
Before connecting your G7 Laser Cordless Mouse:
Make sure the battery in your mouse is fully charged. For charging status and tips, see Knowledge Base article 360023216094.
Make sure the mouse is turned on. The power indicator on the bottom of the mouse should be green. If the power indicator is not lit, press and hold the power button below the power indicator until the power indicator is green.
Make sure the USB mini-receiver is directly and securely plugged into the USB receiver/charger stand or a working USB port on your computer.
Turn your computer on.
Follow the procedures below to reconnect your mouse.
Reconnecting your G7 mouse
Verify that you have the latest version of SetPoint installed. Download the latest version on the G7 Downloads Page.
Open the Logitech Connect Utility (Start > Programs > Logitech > Mouse and Keyboard > Connect Utility).
Follow the on-screen instructions.
The mouse should be re-connected within 2 seconds. If the connection is not confirmed within 30 seconds, the utility will ask you to perform the procedure again. If the mouse works, click on Done to exit the Re-connection Utility window.
If the mouse still fails to connect after several tries, reboot the system and try the process again.