If your Harmony remote sends commands too slowly (ex. volume takes too long to go up or down, or channels don't change correctly) you can adjust the inter-key delay. This is the amount of time your Harmony remote pauses between sending commands. It can be set from 0 to 1000ms.
For example, when changing channels, if the inter-key delay is set to half a second (500 ms) for your cable box and you press the number "8" key twice quickly, the remote will send the first "8" command, pause for 500ms, and then send the second "8" command. If the cable box doesn't receive the second command fast enough, the channel will change to "8" instead of "88".
Adjusting the Inter-key delay in your account
-
Log in to your account on myharmony.com.
-
Select your Harmony Ultimate from the Welcome screen.
-
Click Devices.
-
Click the device you want to update.
-
Click Change Device Settings.
-
Select Device delay settings and then click Next.
-
Lengthen or shorten the Inter-key delay by adjusting the duration of time (in milliseconds), and then click Finish.
-
Click Sync and then follow the on-screen instructions to update your remote.
NOTE: If WiFi isn't enabled, connect your remote to your computer before you press Sync.
Adjusting the Inter-key delay on your remote
Before you make updates, if you don't have WiFi enabled, make sure your remote is synced to your account on myharmony.com. If it isn't you'll lose the changes the next time you sync. If your remote is already synced, you can upload the changes to your account the next time you log in.
NOTE: If WiFi is enabled, any changes you make will automatically sync back to your MyHarmony account.
-
On the LCD screen, tap the Menu icon.
-
Tap Settings.
-
Tap Devices.
-
Tap Delay Settings.
-
Tap Change delays.
-
Tap the device you want to modify.
-
Tap INTER-KEY.
-
Use the slider to select the appropriate Inter-key delay for your device (0-1 sec).
-
Tap the back arrow (left-facing arrow at the bottom of the screen) to return to the previous page.
-
Tap Done to save your changes.
Repeat for any other devices that have an Inter-key delay issue.
Frequently Asked Questions
There are no products available for this section