G633 - Troubleshooting - Audio Issue: No Audio - getting static sound on left right side
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Open Logitech G HUB and select the G633 headset.
Select the Acoustics tab on the left and then check Enable Surround Sound. Select Test Surround Sound.
The test will begin and simulate each channel. You should hear the test from the left and right channels of the G633 headset.
If the speaker test fails try moving the affected ear cup to see if the sound becomes intermittent.
If the sound doesn’t come back, try using the included 3.5 mm cable and test the headset in 3.5mm mode with a known working device such as a cellphone, console controller, or PC sound card.
Important Notice: The Presentation software is no longer supported or maintained by Logitech. Logitech Presentation devices are now supported by Logi Options+ for a better experience. We highly recommend using Logi Options+ with your presentation remotes. We are here to assist you during this transition.
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