NOTE: Make sure that your audio device is compatible with the Jaybird App. The Jaybird App runs on devices using iOS 11 and above and Android 6 and above.

If you’re having issues updating your Jaybird Tarah Pro firmware, the earbuds might not be making the appropriate connections. Please check the following:

• Verify that you have enough charge on the earbuds.
• Make sure your earbuds are connected to the Jaybird App. See Connect Tarah Pro to the Jaybird app for instructions. 

If this does not solve your issue, please Contact Us.