This problem is likely to be a lost connection. The connection between the mouse and the USB nano-receiver can be lost due to several reasons such as:

• Low batteries
• Moving the USB nano-receiver from one USB port to another
• Moving the USB nano-receiver to another computer
• Plugging the USB nano-receiver into a USB hub or other unsupported device such as a KVM switch (your USB nano-receiver must be plugged directly into your computer)
• Using your cordless mouse on metal surfaces
• Radio frequency (RF) interference of more powerful wireless devices such as:
  • Wireless speakers
  • Computer power supplies
  • Monitors
  • Cellular telephones
  • Garage door openers

Eliminate any problem sources mentioned above that might be affecting your devices.

Before connecting your VX Nano:

1. Determine which version of the VX Nano you have by referring to the table below.

   VX Nano (2007 version)	VX Nano (2008 version)

   
   

2. Make sure you have fresh batteries in your mouse. For battery installation instructions, see Knowledge Base article 360023372453.

3. Make sure the mouse is turned on. The power indicator on the bottom of the mouse should be green. If the power indicator is not illuminated, press and hold the black power button on the bottom of the mouse until the power indicator is green.

   Power Indicator

   
   

4. Make sure the USB nano-receiver is directly and securely plugged into a working USB port on your computer.

5. Turn your computer on.

6. Follow the procedures below to reconnect your mouse.

   • Reconnecting your VX Nano mouse (2007 version)
   • Reconnecting your VX Nano mouse (2008 version)

Reconnecting your VX Nano mouse (2007 version)

1. Verify that you have the latest version of SetPoint installed. Download the latest version on the VX Nano Downloads Page.

2. Open the Logitech Connect Utility (Start > Programs > Logitech > Mouse and Keyboard > Connect Utility).

3. Follow the on-screen instructions.

   

4. The mouse should be re-connected within 2 seconds. If the connection is not confirmed within 30 seconds, the utility will ask you to perform the procedure again. If the mouse works, click on Done to exit the Re-connection Utility window.

   

5. If the mouse still fails to connect after several tries, reboot the system and try the process again.

Reconnecting your VX Nano mouse (2008 version)

1. Verify that you have the latest version of SetPoint installed. Download the latest version on the VX Nano Downloads Page.

2. Open the Logitech Connect Utility (Start > Programs > Logitech > Mouse and Keyboard > Connect Utility).

3. Follow the on-screen instructions.

   

4. The mouse should be re-connected within 2 seconds. If the connection is not confirmed within 30 seconds, the utility will ask you to perform the procedure again. If the mouse works, click on Done to exit the Re-connection Utility window.

   

5. If the mouse still fails to connect after several tries, reboot the system and try the process again.