To resolve this issue, do the following:
-
Make sure a fresh battery is installed. Low or dead batteries can affect mouse movements. See Knowledge Base article 360023391333 for instructions on replacing mouse batteries.
-
Turn off your M215 mouse and try cleaning the mouse sensor (shown below) with a soft cloth or a Q-tip.
-
Use a mouse pad and avoid using your mouse on the following surfaces:
- Glass or other see-through surfaces.
- Reflective surface such as a mirror or metal.
- Wood grains and grooved surfaces.
-
Plug the USB receiver directly and securely into a working USB port on your computer.
-
Re-locate your USB receiver to a different location and move your mouse closer to the receiver.
Additional Information:
If the above solutions do not resolve your problem, consult Knowledge Base article 14451 for instructions on contacting Logitech Technical Support.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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