• Keyboard isn't working
• Keyboard frequently stops working
• Before reconnecting your keyboard
• Reconnecting your keyboard

If your keyboard isn't working, the problem is likely a lost connection. The connection between the Bluetooth Easy-Switch Keyboard K811 and the computer or tablet can be lost for several reasons, such as:

• Low battery power
• Using your wireless keyboard on metal surfaces
• Radio frequency (RF) interference from other wireless devices, such as:
  
  • Wireless speakers
  • Computer power supplies
  • Monitors
  • Cell phones
  • Garage door openers

Try to rule out these and other possible problem sources that might be affecting your keyboard.

Keyboard frequently stops working

If your keyboard frequently stops working and you keep having to reconnect it, try these suggestions:

• Keep other electrical devices at least 8 inches (20 cm) away from the keyboard and host device.
• Move the keyboard closer to the computer or tablet.

Before reconnecting your keyboard

Before you try to connect your keyboard again:

1. Check the battery power by turning the keyboard off and then back on again using the ON/OFF switch on the right side.

   

2. An LED indicator light will flash in the top-right corner. If you see a:

   • Green light — Follow the reconnection process below.
   • Red light — Charge the battery until the green light comes on before reconnecting the keyboard.

     

3. Try typing something to verify that the keyboard is working.

4. If it's still not working, follow the link below to reconnect your keyboard.

Reconnecting your keyboard

To reconnect your Bluetooth Easy-Switch Keyboard K811, choose the link for your device:

• How to connect my Bluetooth keyboard to a Mac (360023413153)
• How to connect my Bluetooth keyboard to an iPad or iPhone (360023413153, 360023413153)