If your Bluetooth device won't connect to your X100 speaker, try the following:

• Make sure your device is paired with your speaker and that Bluetooth is active. (If you're connecting to a computer, see answer 360023421273 for help.)

• Place your Bluetooth device closer to the speaker — it might be out of range.

• Move your Bluetooth device and speaker away from other wireless sources — you could be experiencing interference.

• The X100 speaker can be connected to up to two devices at a time — make sure you don't already have two devices connected.

• Turn your speaker off, and then back on again.

NOTE: If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker.