When Logitech Capture is installed, it offers Microsoft Windows users a virtual camera called Logi Capture.
In Zoom the Logi Capture virtual camera is accessible through the Select a Camera option next to “Start Video”.
If you're using the Logi Capture virtual camera with Zoom, you may see the error message: "Cannot start Video - Failed to start the video camera. Please select another video camera in Settings."
To resolve this, please try the following:
- Make sure you have the Logitech Capture open and running (in the background is ok), and configured with a camera and/or scene.
- Make sure you have Zoom version 5.0.4 or later installed. You can check the Zoom version under Settings > Statistics > Version. You can download the latest version of Zoom from the Zoom Download Center.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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