My BRIO 500/501 does not connect or is not recognized by my computer
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Make sure your BRIO 500/501 is connected directly into your computer's USB-C port or in an adapter with a USB-C port that supports both power and video. Some adapters only support power, in which case BRIO 500/501 is not recognized.
Important Notice: Logitech Presentation devices are now supported by Logi Options+ for a better experience. We highly recommend using Logi Options+ with your presentation remotes. We are here to assist you during this transition.
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Onboard Memory Manager is out of date. Please update to the most recent release.
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