- If you're using the USB Adapter, make sure that the separate headphone and microphone ports are plugged into the correct input/output ports and are connected securely.
- Please make sure that the firmware on the headset and the G Hub Software installed on your computer is up-to-date.
- Check on several USB ports, preferably bypassing any USB hubs and plugging directly into the computer.
- Check that your headset’s microphone mute switch isn’t activated. The mute switch is located on the inline control pod.
- Confirm the voice communication application in use is not muted.
- Confirm the G633 mic is selected as the default device in the Sound settings:
- Click Start > Control Panel > Hardware and Sound > Sound, and then click the Recording tab. Make sure the G633 microphone is selected as the Default Device and the Default Communication Device.
- Right-click on the microphone (G633), left-click Properties, then left-click the Levels tab. Make sure the microphone gain is at least 50% (recommended 100%).
- Click the Listen tab, check Listen to this device and then click OK. At this point, the mic should be picking up sound and outputting it to the left and right channels.
- If available, test on another computer using the USB Adapter.
- If the issue persists with USB Adapter, please test using the 3.5mm cable by connecting the G633 headset to a known working device such as a cellphone, console controller, or PC sound card. You will need to communicate with someone using the boom mic using the 3.5mm connection or create a recording you can playback in order to test if a microphone is being picked up.
- If the microphone works correctly through the 3.5mm plug directly, the issue is likely the USB Adapter.
- If the microphone continues to function incorrectly through the 3.5mm plug directly, the issue is likely a break in the wire.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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