The most likely cause of poor video quality can be due to one or more of the following
- Video calling application — Refer to the help content for your video conferencing application or contact the video conferencing application’s support for advice on how to achieve HD quality.
- USB Bandwidth — Too many active USB devices being used at the same time can affect the overall quality of your video stream. Disconnect or turn off any USB devices not in use.
- CPU utilization — Too many processes running on your CPU can affect the overall quality of your video stream. Terminate any applications or processes you may not be using.
- Network bandwidth — Not having enough network bandwidth can affect the overall quality of your stream. We recommend having 3MB free when attempting to stream in HD quality.
- First verify that the network or video conferencing service is not the cause of the video quality issues, by trying a local video application like Windows 10 Camera Application and checking the video quality locally.
- Please ensure that the video is streaming through your C925e camera, and not another camera such as your laptop camera or another attached camera.
- Follow the steps under C925e Basic Troubleshooting
- Try another video conferencing application, for example Skype, Skype for Business, Zoom, Google Hangouts, Facetime, or others.
- Make sure no other network or CPU intensive applications are running. A good test is to run your video application immediately after a reboot of the computer without any other applications running.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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