When switching between activities, your Harmony Touch sends commands to several devices in a short period of time. Sending commands (ex. power, volume up, play) to one device can sometimes interfere with other devices in your home entertainment system, causing them to lock up or "freeze" for a short period. The inter-device delay needs to be set correctly for all of your devices to enable the devices to successfully complete all commands sent to them.

NOTE: The inter-device delay is the amount of time the Harmony waits between sending a command to one device before sending a command to another. If it is too short, your devices might not power on or switch to the correct input.

For example, if you select the Watch TV activity, and then quickly select the Watch a Movie activity, the DVD player might receive the TV's power command and ignore its own and not power on. If you try the Watch a Movie activity again a few seconds later, the DVD player will power on successfully.

Try increasing the inter-device delay for all devices in the activity you're having trouble with, not just the one device that isn't powering on or switching inputs correctly. It could be that commands from your other devices are causing a conflict. We suggest you set the delay for most devices between 1000 and 2000ms.

• Adjusting the inter-device delay in your account

• Adjusting the inter-device delay on your remote

Adjusting the inter-device delay in your account

1. Log in to your account on myharmony.com.

2. Select your Harmony Touch from the Welcome screen.

3. Click Your devices.

4. Click the device you want to update.

5. Click Change device settings.

6. Select Device delay settings and then click Next.

7. Increase or decrease the value of the inter-device delay by entering the time (in milliseconds), and then click Finish.

   NOTE: If your device isn't powering on or switching to the correct input without using the Help button, increase the inter-device delay to 5 seconds (5000 ms).

8. Click Sync to update your remote with these settings.

Adjusting the inter-device delay on your remote

1. On the LCD screen, tap the Menu icon.

2. Tap Settings.

3. Tap Devices.

4. Tap Delay settings.

5. Tap Change delays.

6. Tap the device you want to modify.

7. Tap INTER-DEVICE.

8. Use the slider to select the appropriate inter-device delay for your device (0-5 sec).

9. Tap the back arrow (left-facing arrow at the bottom of the screen) to return to the previous page.

10. Tap Done to save your changes.

Repeat for any other devices that have an inter-device delay issue.

NOTE: If these troubleshooting options don't match the display on your Harmony Touch screen, sync your remote so you have the most current version of the firmware and try again.