If you’re unable to pair your device to the Logi Bolt receiver, do the following:

STEP A:

1. Make sure the device is found in Devices and Printers. If the device is not there, follow steps 2 and 3.
2. If connected to a USB HUB, USB Extender, or to the PC case, try connecting to a port directly on the computer motherboard.
3. Try a different USB port; if a USB 3.0 port was used previously, try a USB 2.0 port instead.

STEP B:

Open Logi Bolt Software and see if your device is listed there. If it’s not listed, follow the steps to connect the device to a Logi Bolt receiver. See Connect a new device to a Logi Bolt USB receiver for more information.