To recover your pin or password, the CLOUD will need to undergo a Factory Data Reset. This means all data will be wiped or formatted. If you’d like to proceed, navigate to Wipe the device.
CAUTION: These steps will wipe all the data on the CLOUD.
- Turn off the device.
- Wait ten seconds, then press and hold Volume -.
- While holding Volume - , plug the USB cable into the CLOUD, and then to a power source.
- Press Volume - / Volume + to select Recovery mode.
- Push the Power button to enter Recovery mode.
- Hold the Power button then press Volume + to display the Recovery menu.
- Select Wipe data/factory reset, then select Factory data reset.
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