If the Squeezebox Touch web interface will not open, please select your situation from the following list:

• Squeezebox web interface doesn’t open, but no error message appear
• Squeezebox web interface doesn’t open and error messages appear

Squeezebox web interface doesn’t open, but no error message appear:

If you do not see an error message but you still cannot open Squeezebox Server software in your Web browser, do the following:

1. Open a web browser and type in http://127.0.0.1:9000/ connect to mysqueezebox.com. Be sure to enter the 'http://' because some web browsers require it.

2. Check your firewall settings as described in Knowledge Base article 360023217634 to ensure these settings are not interfering with Squeezebox Server.

3. If the problem seems to be with the firewall, open up the following ports and try Step 1 again:

   • TCP 9000
   • TCP3483
   • UDP 3483

4. For instructions on opening these ports in your firewall, please see Knowledge Base article 360023217634.

   For instructions on opening these ports in your router, please see Knowledge Base article 360023217634.

Squeezebox web interface doesn’t open and error messages appear:

You may see one of the two following messages:

• Can’t open Squeezebox Server Web Control
• The file does not have a program associated with it for performing this action

If you see one of the above errors, you will need to reset your Web browser. Select your browser from the following list:

• Internet Explorer 6
• Internet Explorer 7
• Internet Explorer 8
• Firefox
• Google Chrome
• Safari

Internet Explorer 6:

1. Open Internet Explorer (regardless of whether it is the default browser).

2. Go to Tools -> Internet Options.

3. Click on the Programs tab, and click the 'Reset Web Settings' button.

4. Close Internet Explorer, open your favorite web browser and set it back to the default browser.

Internet Explorer 7:

1. Open Internet Explorer (regardless of whether it is the default browser).

2. Go to Tools -> Internet Options.

3. Click on the Advanced tab.

4. Click the 'Reset...' button in the Reset Internet Explorer Settings section.

5. Once the reset is completed, re-launch your browser.

6. Open your favorite web browser and set it to be the default browser.

Internet Explorer 8:

1. Open Internet Explorer (regardless of whether it is the default browser).

2. Go to Tools -> Internet Options.

3. Click on the Advanced tab.

4. Click the ‘Reset’ button

5. Click the 'Reset...' button in the Reset Internet Explorer Settings section.

6. Click the ‘Close’ button in the Reset Internet Explorer Settings screen.

7. Once the reset is completed, re-launch your browser.

8. Open your favorite web browser and set it to be the default browser.

Firefox:

1. Go to Tools > Options.

2. Click on the Privacy button at the top of the Options box.

3. Click on the Cache tab on the right.

4. Click on the 'Clear Cache Now' button then click OK.

5. Close Firefox and re-launch your browser.

Google Chrome:

1. Go to Tools > Options (top right hand corner of browser).

2. Click on the ‘Under the Hood’ tab.

3. Click on the ‘Reset to defaults’ button on the bottom right.

4. Click on the 'Reset to defaults’ button on the Google Chrome screen.

5. Click the ‘Close’ button.

6. Close Google Chrome and re-launch your browser.

Safari:

1. Open your web browser.

2. Set your browser as the default browser.

3. Reset or Clear any cache settings.

4. Close your browser and re-launch your browser.

Additional Information:

If the above solutions do not resolve your problem, consult Knowledge Base article 16310 for instructions on contacting Logitech Technical Support.