If you have to constantly reconnect your M215 mouse, try the following:
- Keep other electrical devices at least 8 inches (20 cm) away from the USB nano-receiver.
- Move the mouse closer to the USB nano-receiver.
- Move the USB nano-receiver to different locations.
Additional Information
The connection between the M215 mouse and the USB nano-receiver can be lost due to several reasons such as:
- Low battery
- Moving the USB nano-receiver from one USB port to another
- Moving the USB nano-receiver to another computer
- Plugging the USB nano-receiver into a USB hub or other unsupported device such as a KVM switch (your USB nano-receiver must be plugged directly into your computer).
- Using your wireless mouse on metal surfaces
- Radio frequency (RF) interference of more powerful wireless devices such as:
- Wireless speakers
- Computer power supplies
- Monitors
- Cellular telephones
- Garage door openers
If the above solutions do not resolve your problem, consult Knowledge Base article 14451 for instructions on contacting Logitech Technical Support.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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