The Harmony software will ask for the original remote when the:

• Software or Harmony app doesn't recognize the model number you entered

• Model number isn't entered correctly

• Model number isn't in the database

For more information on identifying your devices, see answer 360023256394.

If you're prompted for your original remote, you have the following options:

1. Yes, I have it

   Selecting this prompts you to confirm commands from the original remote and answer questions about how your device operates.

   OR

2. No, I don't have it

   Selecting this prompts the software to try to find a close match to the device you entered and asks you questions about your device.

Yes, I have it

If you select Yes:

1. Use your original remote to teach commands to your Harmony remote.

2. Once the commands are confirmed, you might be prompted to add more commands.

   NOTE: This usually only happens when the device is too new to be found in the database.

3. After confirming the commands, the software uses the information to find a similar device in the database.

   NOTE: You might be asked additional questions about how the device operates.

4. Click Finish to add the device to your account.

After the device is added to your account, you can still add missing commands (see answer 360023256394).

No, I don't have it

If you select No:

1. The software automatically enters search mode to find a similar device in the database.

   NOTE: You might be asked additional questions about how the device operates.

2. Click Finish to add the device to your account.