When you visit myharmony.com using Safari on Mac OS X10.9, you might run into these issues:
-
Repeated prompts to re-install plug-in
-
Blank screen
-
Communication errors when uploading images
Repeated prompts to re-install plug-in OR a blank screen
If you're prompted to reinstall the Harmony Remote Software plug-in after you've already done so, try the following:
NOTE: This procedure can also help resolve blank-screen issues.
-
Select Safari from the Menu bar.
-
Select Preferences > Security > Manage Website Settings > Silverlight.
-
Change the setting for "When visiting other websites" to Run in Unsafe Mode, and then click Done.
NOTE: The default setting is Allow.
-
Click Trust in the "Do you want to trust the website" pop-up window.
-
Force quit Safari from the Menu bar and re-launch myharmony.com.
NOTE: You should revert to your default or preferred settings after completing these procedures.
Communication errors
If you get a communication error when you upload an image using Safari on myharmony.com, try the following:
-
Select Safari from the Menu bar.
-
Select Preferences > Security > Manage Website Settings > Harmony Plug-In.
-
Change the setting for "When visiting other websites" to Allow, and then click Done.
NOTE: The default setting is Ask.
-
Click Trust in the "Do you want to trust the website" pop-up window.
-
Force quit Safari from the Menu bar and re-launch myharmony.com.