This article applies to the following products:
All Logitech products supported on Windows 2000

This article applies to the following platforms:
Windows 2000

To perform a clean boot in windows 2000, please do the following:

First, temporarily remove items from the Startup group and place them on the desktop. To do this:

1. Right click on the Start button and choose "Explore."
2. Click on the plus (+) sign next to "Programs," then click on the Startup folder.
3. Drag each program shortcut to the Desktop. This will prevent them from loading automatically when Windows starts up.

Besides the Startup group, programs also load from the Run folder of the Registry. These, too, can be temporarily eliminated from the boot cycle. To do this:

1. Click "Start" and choose "Run." In the "Open" command line, type REGEDIT and press [enter].
2. Click on the plus (+) sign next to HKEY_LOCAL_MACHINE
3. Click on the plus (+) sign next to SOFTWARE
4. Click on the plus (+) sign next to Microsoft
5. Click on the plus (+) sign next to Windows
6. Click on the plus (+) sign next to CurrentVersion
7. Click on the Run folder; the contents will be display on the right side of the Registry.
8. Create a back-up of the Run folder by clicking on "Registry", then "Export Registry File."
9. Make sure the Export range is "Selected branch," give the file a name and click Save. Be sure to make a note of the directory you have the file to. This creates a .REG file, which can be easily merged back into the Registry by double-clicking on it at any time.
10. On the right side of the Registry, delete each entry, except for Systray and Explorer, if they exist.
11. Exit the Registry; saving is automatic. Then, reboot the system.

After rebooting, test the device to see if the issue disappeared. If it has, one of the programs loading at startup is causing the issue. To isolate the problematic application, first add the Startup group back to the loading process. Drag the programs back into the Startup group, one at time, rebooting between each addition. If the last addition of the Startup group items fails to make the issue appear, you must add back the items in the Run folder. Each item you deleted cannot be added individually, so you must start with the original Run folder. To do this, double click on the .REG file you created in the steps above; this will merge that information back into the Registry so the entries you deleted earlier will be back in place. Next, delete each entry, one at a time, rebooting between each deletion. When you find the problematic application, please contact that program manufacturer for more information or a possible workaround.