Mouse isn't working
If your mouse isn't working, the problem is likely a lost connection. The connection between the mouse and the computer can be lost for several reasons, such as:
- Low battery power
- Using your mouse on metal surfaces
- Radio frequency (RF) interference from other wireless devices, such as:
- Wireless speakers
- Computer power supplies
- Monitors
- Cell phones
- Garage door openers
Before reconnecting your mouse
- Fix or rule out the potential problem sources listed above.
- Turn your computer on.
- Insert fresh batteries in your mouse.
- Plug the receiver directly and securely into a working USB port on your computer.
- Turn on your mouse using the power switch on the bottom.
Mouse frequently stops working
- If your mouse frequently stops working and you keep having to reconnect it with the USB receiver, try these suggestions:
- Keep other electrical devices at least 8 inches (20 cm) away from the mouse and the host device.
- Move the mouse closer to the USB receiver.
- Move the receiver to a different USB port on your computer.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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